NUR HUMAIRAH

I am currently not working, and I spend my time caring for an elderly couple who are my landlords. My caregiving duties take place from Monday to Thursday and on Saturday, from 9:30 AM to 3:00 PM. I mainly focus on the wife, who is bedridden at 90 years old, while her husband is 88. Each day, I administer her medication, ensuring to inform her about each one beforehand, as she tends to forget even the day. I will always beside her due to her high anxiety, providing massages when needed, helping with meals, and ensuring she stays hydrated. I help with changing her diaper and adjusting the sliding sheet as needed and help her to burp after medication or meals to ease her discomfort. Every Thursday, I clean their house, including vacuuming, mopping, and cleaning the bathrooms and kitchen. Occasionally, I use a special machine to clean the carpet upstairs. I also prepare meals for her husband when he is sick. Furthermore, I help with laundry and take care of the lawn when the grass gets too long. I do all of this without receiving any payment, as I want to support them while I am not working and while my husband is at work.

· Handled order processing, product pricing, product inspection, contract billing, collection, invoicing and inventory management.

· Prepared all sales documentation including quotes, sales orders and purchase orders.

· Engaged with more than 30 customers daily through in-person visits, phone calls, WhatsApp messages, and emails to establish new relationships, address inquiries, handle complaints, resolve issues, and update customer profiles.

· Prepared various monthly reports including performance reports and profit reporting.

· Performed financial duties such as accounts payable follow-up, preparing rebates (including foreign currencies), and stock pricing.

· Managed other administrative duties including coordinating on-site technicians.

· Liaised with departments (Finance, Logistic, QC, Purchasing, Main Store, and Production) for efficient and effective manufacturing and management of spare parts for compressors.

· In 2023, my team successfully met the target of RM3.7 million, achieving approximately RM4.2 million in revenue. We consistently provided over 40 quotations for compressor spare parts, tanks, and services, with 30% of these being accepted by customers each month. Additionally, we effectively convinced customers to accept our quotations by offering a price reduction of 3% to 5%, ensuring that we did not incur any losses.

· Supported existing and new students and responded to their enquiries across different communication channels.

· Assisted in daily administrative tasks including data entry, scheduling, tracking performance management, and general office duties.

· Prepared confidential and official correspondences, bidder and tender documents, agendas and meeting minutes.

· In-bound Call Consultant.

· Interacted with customers via telephone to provide information and assistance.

· Professionally handled high volume calls daily from clients from different regions of the country.

· Achieved 100% productivity standards and goals while maintaining 5-star customer service.

· Consistently resolved client’s issues within the agreed SLA (Service Level Agreement).

· Promoted company offerings and successfully cross-sold and up-sold value-added services and products.

· Maintained customer information in strict confidentiality and in line with privacy laws.

· During a specific period, the company will reward those with high customer ratings and few complaints. I ranked among the top 10 and received rewards such as cinema tickets, a T-shirt, and a RM50 shopping voucher.

· Undertook additional duties, as and when assigned by the Management.

Coordinating and submitting necessary HR documents and certificates for employees in collaboration with management, responding to inquiries via phone and email, maintaining cleanliness and organization in administrative areas, assisting with office scheduling and staff management, managing relationships with the Panel Clinic, monitoring competitors, and supporting the nursing staff in the Nursing Care Centre by attending to patients' needs, including helping elderly patients with restroom access, conducting basic screenings like weight and height measurements, and administering medication as directed