Summary
Overview
Work History
Education
Skills
Techinical tools
Accomplishments
Certification
Timeline
Generic

NUPUR PATEL

Regina

Summary

Identity and Access Management (IAM) Analyst with a strong track record of securing enterprise environments through effective access governance, privileged account controls, and incident response. Known for delivering precise, policy-compliant access solutions that align with business needs while strengthening the overall security posture. Skilled in translating complex requirements into streamlined workflows, collaborating across teams, and driving continuous improvement. Committed to excellence, integrity, and ensuring the right access for the right people at the right time.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Identity Analyst

Saskatchewan Government Insurance
04.2023 - Current
  • Configured and maintained user identities, profiles, and entitlements across systems like Windows, Azure AD, Office 365, and LDAP-based on-premise environments, ensuring alignment with access policies and security standards
  • Fulfilled access requests and promptly deprovisioned access for terminated users, contributing to a strong security posture and timely access hygiene
  • Designed and executed automated workflows for provisioning, deprovisioning, and role-based access control (RBAC) based on business functions
  • Managed privileged access accounts, conducted access reviews, and securely handled credentials and authentication tokens
  • Participated in security audits and generated identity reports to support compliance efforts and internal governance
  • Implemented and maintained secure authentication and authorization solutions for hybrid cloud environments, including certificate and protocol management
  • Investigated identity-related incidents, unauthorized access attempts, and privilege misuse, ensuring timely triage and resolution
  • Collaborated with application and data owners to align access models with evolving business structures and access requirements
  • Delivered technical support and training to users and stakeholders, ensuring smooth onboarding and clarity around access controls
  • Contributed to ongoing improvements in access management documentation, procedures, and integration with corporate security policies.

Identity Administrator

Saskatchewan Government Insurance
03.2022 - 04.2023
  • Executes operational tasks required to provision and de-provision users, which includes the creation of user ids, management of identity groups, granting access to various systems, deletion of ids, and removal or change of access when no longer required
  • Ensures requests have appropriate approvals and access is granted accurately
  • Investigates and resolves access issues
  • Interprets and identifies the customers' needs and responds appropriately
  • Contributes to documenting standard operating procedures in a cohesive and clear fashion
  • Executes identity and access requests from the organization, it, and business areas
  • Executes regular access reviews to maintain accuracy with employee access
  • Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role
  • Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities
  • Demonstrates that the health, safety, and emergency management policy is applied in area of responsibility for self and others

Customer Service Associate

Lowe's (Now Called RONA+)
04.2020 - 08.2023
  • Assess the customer's needs and translation into solutions by providing troubleshooting and technical assistance to customers
  • Act as the first point of contact for customers seeking help with products or technical issues
  • Processing online pickup, parcel and special orders with high accuracy along with helping customers and answering calls
  • To give coverage and keep the store running, I was trained at different positions at store which includes front-end supervisor, pricing coordinator and customer service associate in different departments
  • Trained new associates the task of cashier, retuning stuffs, assisting customers on phone along with providing excellent customer service
  • Coordinate with customers to resolve any billing, delivery, online order inquiries
  • When processing reimbursements, I followed the company's return policy, which included checking products for wear or damage

Education

Bachelor's - Computer Science

University of Regina
Regina, SK
08-2025

Diploma - Computer Science

University of Regina
Regina, SK
12-2021

Skills

  • Access management, identity governance, and privilege account control
  • Security audit preparation and compliance reporting
  • Knowledge of IAM frameworks, authentication protocols, and hybrid identity platforms
  • Strong understanding of security policies, permission models, and access certification processes
  • Experience with Azure AD, LDAP, Office 365, Windows environments
  • Analytical problem-solving and documentation skills
  • Effective communicator and collaborator with internal teams and stakeholders
  • Passion for continuous learning and process improvement

Techinical tools

  • Azure AD • Office 365 • Windows Server • LDAP • Visual Studio • Microsoft Office Suite • Audit & Reporting Tools • Certificate Management Tools

Accomplishments

  • Implemented and tested robust password policies across multiple platforms to ensure compliance with security standards and improve overall access security.
  • Onboarded and managed 3000+ users for a new application, integrating Multi-Factor Authentication (MFA) to strengthen security and enhance user authentication processes.
  • Created, deployed, and managed various Conditional Access Policies to enforce dynamic access rules, ensuring users meet specific security criteria before accessing sensitive resources.
  • Streamlined role-based access control (RBAC) for efficient provisioning and deprovisioning of user access, minimizing security risks and improving operational efficiency.
  • Monitored, analyzed, and responded to identity-related incidents, quickly mitigating any access vulnerabilities and ensuring compliance with internal security frameworks.
  • Collaborated with cross-functional teams to tailor IAM solutions to meet business-specific requirements, ensuring a balance between security and user experience.
  • Conducted periodic access reviews and audits, identifying and addressing potential security risks while ensuring users only have the appropriate access rights.

Certification

Actively working toward industry certifications such as CompTIA Security+ and ITIL

Timeline

Identity Analyst

Saskatchewan Government Insurance
04.2023 - Current

Identity Administrator

Saskatchewan Government Insurance
03.2022 - 04.2023

Customer Service Associate

Lowe's (Now Called RONA+)
04.2020 - 08.2023

Bachelor's - Computer Science

University of Regina

Diploma - Computer Science

University of Regina

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