Numan Najib
Antioch
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Fresh&fitted. Excelled in resolving customer complaints and exceeding sales quotas, demonstrating critical thinking and sales expertise. Achieved significant client satisfaction and profitability through strategic planning and active listening, showcasing a commitment to excellence and team success.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kings Tires and Wheel
11.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
Sales Manager
Fresh&fitted
06.2019 - 07.2022
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
Associate in Computer Science - Computer Science
Los Medanos College
Pittsburg, CA06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Data entry
- Product sales
- Sales expertise
- Store maintenance
Languages
pashto
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Customer Service Representative
Kings Tires and Wheel
11.2022 - Current
Sales Manager
Fresh&fitted
06.2019 - 07.2022
Associate in Computer Science - Computer Science
Los Medanos College
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