Numair Nashid Islam
Student
Vaughan
Summary
Dedicated and results-driven professional with diverse experience in customer service, sales, and operations. Demonstrated success in improving service efficiency, managing client relationships, and optimizing workflows. Strong analytical decision-making skills and expertise in CRM tools, Microsoft Office, and Salesforce. Skilled at enhancing team performance and delivering measurable results in high-pressure environments. Committed to contributing to organizational growth and consistently delivering exceptional client experiences.
Overview
4
4
years of professional experience
25
25
years of post-secondary education
Work History
Service Porter
Thornhill Hyundai
07.2024 - 01.2025
- Delivered exceptional customer service, managing service interactions and ensuring client satisfaction, aligning with the company's strategic objectives for customer experience.
- Coordinated with service advisors and technicians, optimizing workflows and ensuring smooth operations.
- Strategically planned vehicle movement processes, improving service efficiency by 40%, directly supporting the operational goals of the department.
Seasonal Warehouse Associate
Aritzia Distribution Center
10.2023 - 01.2024
- Managed 200+ weekly shipments, ensuring a 99.5% accuracy rate, contributing to effective inventory management and operational efficiency.
- Supported financial planning and forecasting processes by maintaining accurate data and supporting the organization’s annual supply chain goals.
- Enhanced team efficiency by 15% through proactive workflow optimization in a high-pressure environment, improving strategic execution.
Sales Associate
Alarm Guard Security Services
01.2023 - 10.2023
- Cultivated and maintained strong customer relationships, contributing to a 20% increase in sales revenue and customer retention.
- Developed and presented tailored sales solutions, demonstrating analytical skills to understand customer needs and communicate effectively.
- Led product demonstrations and strategically engaged clients, enhancing understanding of complex security systems.
Intern
ABC Real Estate LTD
02.2021 - 12.2021
- Coordinated client meetings and contributed to a 25% increase in client engagement, supporting the company’s strategic goals.
- Developed marketing campaigns and materials that boosted property visibility by 15%, contributing to organizational growth and strategic market positioning.
- Conducted research and analysis on client feedback and market trends, providing actionable insights to enhance business strategies.
Education
Bachelor of Commerce -
York University
Toronto, Canada 05.2001 - 12.2025
Skills
- Proficient in CRM tools
- Proficient in Salesforce
- Google Workspace proficiency
- Skilled in Microsoft Office applications
- Organization and time management
- Analytical decision-making
Timeline
Service Porter
Thornhill Hyundai
07.2024 - 01.2025
Seasonal Warehouse Associate
Aritzia Distribution Center
10.2023 - 01.2024
Sales Associate
Alarm Guard Security Services
01.2023 - 10.2023
Intern
ABC Real Estate LTD
02.2021 - 12.2021
Bachelor of Commerce -
York University
05.2001 - 12.2025
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