Heather Grubb
Kelowna
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accounting position. Ready to help team achieve company goals.
I'm a detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns.
Overview
13
13
years of professional experience
Work History
Scheduling Clerk
Interior Health Authority
01.2025 - Current
- Facilitated smooth communication between departments by promptly addressing scheduling inquiries and concerns.
- Enhanced team productivity by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Completed payroll accurately and timely to meet employee expectations.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Service/Project Coordinator
Olympic International
07.2024 - 12.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Streamlined service coordination processes for improved team productivity and response times.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
- Organized training sessions for staff, raising quality of customer service provided.
- Gathered, organized and input information into digital database.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Service Coordinator
Air Tech Mechanical
02.2023 - 06.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Customer Service Representative
Fox Glove Nursery
09.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Production Assistant
Flowr
05.2019 - 05.2021
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
- Improved inventory management by accurately tracking materials usage and updating records accordingly.
- Expedited order fulfillment by promptly addressing any issues that arose during the production process.
- Weighed and measured items to prevent waste and meet quality standards.
- Registered equipment and production materials on database to enable tracking history and maintain detailed records.
- Reviewed activities for production team to complete tasks on time.
Customer Service Representative
Iron Man Holdings
09.2014 - 08.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and updated records and files to maintain document compliance.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Receptionist Administrator
Pacific Dawn Management
09.2012 - 07.2014
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Education
Diploma in Accounting And Payroll Administration
CDI College
10-2024
Skills
- Effective verbal communication
- Document organization
- Calendar management skills
- Data entry management
- Digital document scanning
- Word Processing
- Database Administration
- Client support
- Office administration support
- Proficient in Microsoft Word
- Collaborative team member
- Proficient in Microsoft Outlook
- Effective problem solver
- Relationship Building
- Efficient time management
- Internal Communications
- Performance Improvement
- Filing and data archiving
- Customer Engagement
- Billing and Invoicing
- Efficient data input
- Excel proficiency
Languages
English
Timeline
Scheduling Clerk
Interior Health Authority
01.2025 - Current
Service/Project Coordinator
Olympic International
07.2024 - 12.2024
Service Coordinator
Air Tech Mechanical
02.2023 - 06.2024
Customer Service Representative
Fox Glove Nursery
09.2021 - 09.2022
Production Assistant
Flowr
05.2019 - 05.2021
Customer Service Representative
Iron Man Holdings
09.2014 - 08.2018
Receptionist Administrator
Pacific Dawn Management
09.2012 - 07.2014
Diploma in Accounting And Payroll Administration
CDI College
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