NUHU ABDULRAHAMAN
Edmonton
Summary
Proactive and goal-oriented professional with experience in project management, operational efficiency and program development. Skilled in strategic planning, risk assessment and problem-solving, I excel in driving projects to success and fostering robust stakeholder relations. Committed to fostering innovation and delivering results that enhance organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Officer
Dept of Natural Resources & Energy Development
01.2023 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Quality Assurance Technician
Organigram Inc
07.2022 - 01.2023
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough assessments of incoming materials and outgoing products, reducing defect rate by 20%
- Contributed to continuous improvement initiatives and sharing insights about potential areas of improvement, leading to a 30% improvement in customer satisfaction.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Increased overall product reliability through diligent monitoring of equipment calibration and maintenance schedules.
- Ensured timely resolution of non-conformance issues by effectively communicating findings to relevant departments and recommending corrective actions.
Project Coordinator
Numed Group Ltd
01.2021 - 05.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
Project Officer
NAPL
01.2018 - 12.2020
- Led multi-disciplinary teams in executing complex projects on time, within budget constraints, while adhering to stringent quality standards.
- Provided strategic advice on project delivery to senior management, utilizing sound project management principles to overcome challenges and achieve desired outcomes.
- Developed project plans, managed schedules and coordinated resources ,enhancing project delivery by 25%.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Identified potential risks and developed mitigation strategies to minimize impact on project success.
- Drove process improvements by analyzing current workflows identifying areas for optimization implementing best practices consistently.
- Negotiated contracts with vendors to secure favorable terms and optimize resource allocation for projects.
- Increased team productivity with regular monitoring, feedback sessions, and performance evaluations.
Program Development Officer
Lagos State Sports Commission
04.2017 - 12.2017
- Developed and implemented sports and recreation programs and initiatives to increase community engagement and participation across the state.
- Collaborated with municipal, Provincial and Federal government bodies to align policies with regional and national sports strategies.
- Conducted needs assessments to identify funding opportunities and operational gaps.
- Managed all aspects of grant applications, including research, writing, submission and post-award compliance.
- Acted as a liaison between the state and not-for -profit organizations, providing board-level support in governance and strategic planning.
- Managed the development and execution of lease and partner agreements ensuring mutual benefits and compliance with regulations.
- Conducted needs assessments and gathered feedback on the impact of sport and recreation programs.
- Established relationships with local stakeholders, including schools, government agencies, and non-profit organizations.
- Facilitated stakeholder meetings and workshops to ensure collaborative policy development and implementation.
- Provided detailed reports on program outcomes, financial performance and compliance metrics.
Policy Analyst (Intern)
Lagos State Sports Commission
11.2016 - 03.2017
- Conducted comprehensive policy analysis and research to inform the initiation of sports and recreation policies and programs.
- Evaluated the effectiveness of existing policies through data collection, analysis, and stakeholder feedback.
- Provided strategic support related to amenity strategy development to ascertain the rates of utilization of amenities, identify and research recreation participation trends and assessed financial accessibility of proposed recreation amenities.
- Supported the implementation of new accessibility legislation that aims to prevent, identify, and eliminate barriers to participation and opportunity for the public.
- Worked closely with the policy team on strategic planning, establishing interdepartmental committee and developing guidelines for government implementation plans.
- Analyzed funding applications and provided recommendations for grants and financial support.
- Prepared detailed reports, policy briefs and presentation to communicate findings and recommendation.
Client Service Specialist
Airtel Nigeria
11.2012 - 05.2015
- Provided knowledgeable service and support for all customer needs.
- Managed a diverse client portfolio including multinational corporations and regional telecom operators, resulting in 15% increase in annual revenue.
- Built strong, long-term relationship with key decision makers and stakeholders by providing exceptional services and support.
- Collaborated with technical teams to ensure seamless service delivery and problem resolution.
- Conducted regular account reviews to assess performance, identify opportunities and address issues proactively.
- Negotiated contract renewals, pricing agreements and service-level agreement (SLAs) to maximize profitability.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Managed customer complaints and escalation with professionalism, empathy, and a focus on de-escalation techniques, resulting in significant reduction in escalated cases.
- Developed strong relationships with existing customers to identify opportunities for upgrade within current solution offerings and follow up to ensure satisfaction.
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
Physical Education Teacher
National Youth Service Corps, NYSC
11.2011 - 10.2012
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Foster a positive and inclusive learning environment that promotes teamwork, sportsmanship, and physical fitness.
- Utilize a variety of instructional strategies to accommodate different learning styles.
- Assess and evaluate student progress, providing constructive feedback to support their development.
Education
Master of Science - Sports Administration & Management
University of Lagos
Lagos, Nigeria03-2017
Bachelor of Science - Human Kinetics
University of Ilorin
Nigeria10-2011
Skills
- Office management
- Testing procedures
- Problem-solving
- Stakeholder relations
- Project management
- Policy Analysis
- Governance and compliance
- Work Planning and Prioritization
- Grant management
- Program development
Accomplishments
- Successfully managed high-stakes projects resulting in 25% increased efficiency across teams.
- Spearheaded the implantation of new project management tools that enhanced tracking accuracy by 30%.
- Contributed to the development of policy framework that addressed issues related to diversity, equity and inclusion.
- Developed policies that increased accessibility and inclusivity in community recreation programs, leading to a 20% increase in participation among underserved groups.
- In my role as a Sports Development Officer, I spearheaded the conception, planning and execution of a groundbreaking youth sports development program aimed at fostering athletic talent, promoting inclusivity, and creating a sustainable sports culture within communities.
Languages
English
Full Professional
French
Elementary
Certification
- Project Management Essential Certificate
- Standard First Aid Certificate, AED training and CPR level C
- Microsoft Office Specialist (MOS) - Microsoft.
- Construction Safety Training Systems(CSTS) Certification
Timeline
Administrative Officer
Dept of Natural Resources & Energy Development
01.2023 - Current
Quality Assurance Technician
Organigram Inc
07.2022 - 01.2023
Project Coordinator
Numed Group Ltd
01.2021 - 05.2022
Project Officer
NAPL
01.2018 - 12.2020
Program Development Officer
Lagos State Sports Commission
04.2017 - 12.2017
Policy Analyst (Intern)
Lagos State Sports Commission
11.2016 - 03.2017
Client Service Specialist
Airtel Nigeria
11.2012 - 05.2015
Physical Education Teacher
National Youth Service Corps, NYSC
11.2011 - 10.2012
- Project Management Essential Certificate
- Standard First Aid Certificate, AED training and CPR level C
- Microsoft Office Specialist (MOS) - Microsoft.
- Construction Safety Training Systems(CSTS) Certification
Master of Science - Sports Administration & Management
University of Lagos
Bachelor of Science - Human Kinetics
University of Ilorin
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