Nuemy Gonzalez
Anaheim
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Ganas Auto
04.2022 - 09.2025
- Work in a high-energy and fast-paced environment
- Educate customers about financing options
- Provide an excellent experience to our customers, during and after the sales process
- Maintained knowledge of store promotions and sales to assist customers effectively.
- Self generate leads through social media
- Strong verbal and written communication skills, including active listening, and the ability to speak clearly and persuasively
- Strong computer skills and familiarity with CRM
- Manage inbound and outbound leads; prioritizing which ones to contact and when is crucial.
Loan Counselor
Guild Mortgage Company
10.2019 - 03.2022
- Collect payments to reduce overall portfolio delinquency according to investor, state and federal guidelines.
- Participate in outbound dialer campaigns and comply with agreed upon telephone standards, investor rules and regulations, compliance criteria, internal policies and guidelines, and best practices.
- Provide outstanding customer service and demonstrate ability to de-escalate problems as required.
- Demonstrate patience and professionalism when interacting with consumers via phone
- Assess reason(s) for delinquency in order to provide the shortest path to a performing loan by obtaining the required knowledge to discuss workout options.
- Participate in initial and ongoing training and adapt to changes in industry regulations and processes.
Licensed Life Insurance Agent
Primerica
05.2018 - 12.2019
- Developed personalized life insurance policies based on client assessments and needs analysis.
- Conducted comprehensive policy reviews to ensure compliance with industry regulations and client satisfaction.
- Network to expand the client base and recruit new representatives to build a team.
- Independent contractor with commission-based earnings.
- Build and maintain strong relationships with clients by providing ongoing support and communication.
- Building trust with clients to establish long-term relationships.
- Educated clients on various insurance products, enhancing understanding and informed decision-making.
Customer Service Associate/ Cashier
99 Cent Store
07.2017 - 08.2018
- Processed customer transactions accurately, ensuring efficient checkout procedures.
- Managed cash register and maintained accurate cash drawer balances.
- Collaborated with team members to streamline operational workflows.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained product displays and inventory organization, enhancing visual merchandising standards.
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
High School Diploma -
Hart High School
Santa Clarita, CA05.2018
Skills
- Customer Service
- Leadership Skills
- Self-motivated
- Friendly, positive attitude
- Communication skills
- Adaptability
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by completing tracks with accuracy.
Certification
- Sales License - Active
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Ganas Auto
04.2022 - 09.2025
Loan Counselor
Guild Mortgage Company
10.2019 - 03.2022
Licensed Life Insurance Agent
Primerica
05.2018 - 12.2019
Customer Service Associate/ Cashier
99 Cent Store
07.2017 - 08.2018
High School Diploma -
Hart High School