Nuemi Arviso
Lake Elsinore
Summary
Results-driven Senior Program Manager with expertise in project management, resource coordination, and stakeholder engagement. Proven track record in leading cross-functional teams to deliver strategic initiatives on time and within budget.
Overview
9
9
years of professional experience
Work History
Senior Program Manager
Freedom Forever
Temecula
03.2018 - 12.2025
- Led cross-functional teams to implement strategic initiatives at Freedom Forever.
- Managed program timelines and deliverables to achieve on-time project completion.
- Developed project plans and coordinated resources for successful execution.
- Facilitated stakeholder meetings to gather requirements and align project objectives.
- Mentored junior program managers on best practices and operational efficiencies.
- Analyzed program performance data to identify areas for improvement.
- Coached and mentored personnel to foster a positive working environment.
Administrative Assistant
Aqua Pro Elite Systems
Lake Elsinore
09.2016 - 03.2018
- Managed escalated customer complaints, employing effective communication and resolution strategies to enhance customer satisfaction.
- Analyzed complaint trends to identify recurring issues and recommend improvements.
- Organized and coordinated training sessions for new employees, ensuring comprehensive onboarding and integration into the team.
- Designed and implemented training programs for diverse employee groups.
- Processed commission calculations for sales representatives in a timely manner.
- Maintained accurate records of commission transactions and adjustments to ensure compliance and transparency.
Education
Bachelor of Science - Business Administration
California State University, San Marcos
San Marcos, CA05-2019
Skills
- Project management
- Program development
- Risk management
- Stakeholder engagement
- Resource coordination
- Data analysis
- SQL programming
- Team leadership
- Customer relationship management
Languages
Spanish
Professional
Timeline
Senior Program Manager
Freedom Forever
03.2018 - 12.2025
Administrative Assistant
Aqua Pro Elite Systems
09.2016 - 03.2018
Bachelor of Science - Business Administration
California State University, San Marcos