Nubia Muñoz
North Vancouver,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
CSR Representative-Coach
Foundever de Colombia S.A.
Bogota, Colombia
04.2016 - 03.2024
- Handled customer inquiries and complaints in a timely manner.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Developed strategies to improve quality of customer service delivery.
- Generated reports on customer inquiries and complaints for management review.
- Supported sales team members to drive growth and development.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed key performance indicators to identify effective strategies.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
Operations Specialist
Sportlink de Colombia
Bogota, D.C., Colombia
02.2010 - 11.2011
- Maintained relationships with existing sponsors by providing regular updates on their involvement in upcoming sporting events.
- Assisted in coordinating logistics for events including catering, transportation, and venue selection.
- Coordinated logistics for all community events, including venue selection, catering, decorations, audio and visual equipment.
Associate Private Banking
Stanford International Bank Ltd.
St. John's
06.2001 - 02.2009
- Assisted clients with day to day banking needs such as deposits, withdrawals and transfers.
- Prepared and processed financial documents for client accounts, including loan applications, credit cards and bank statements.
- Verified documentation received from customers before entering into the system for processing.
- Assisted senior bankers in preparing presentations for prospective customers.
- Opened new accounts and served existing customers based on individual financial needs.
- Maintained and built strong client relationships through quality, personalized interactions.
CAPTAIN OF SERVICE
CLUB EL NOGAL
BOGOTA D.C.
06.1998 - 05.2000
- Greeted guests upon arrival and provided seating arrangements according to their preferences.
- Monitored restaurant operations to ensure compliance with health code regulations and safety standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Education
Associate of Applied Science - Tourism And Hotel Management
CENTRO NACIONAL DE HOTELERIA
BOGOTA D.C.11-1996
Skills
- Complaint Handling
- CRM Software
- Paperwork Processing
- Data Entry
- Customer Relations
- Administrative Support
- Positive and professional
- Critical Thinking
- Multi-Task Management
- Customer Service
- Adaptive team player
- Problem-solving abilities
- Call Center Operations
- Research
- Problem Resolution
- High-energy attitude
- Microsoft Office Suite
Timeline
CSR Representative-Coach
Foundever de Colombia S.A.
04.2016 - 03.2024
Operations Specialist
Sportlink de Colombia
02.2010 - 11.2011
Associate Private Banking
Stanford International Bank Ltd.
06.2001 - 02.2009
CAPTAIN OF SERVICE
CLUB EL NOGAL
06.1998 - 05.2000
Associate of Applied Science - Tourism And Hotel Management
CENTRO NACIONAL DE HOTELERIA
Similar Profiles
DIANA MENESESDIANA MENESES
Bilingual Customer Service Representative at FOUNDEVER DE COLOMBIA S,ABilingual Customer Service Representative at FOUNDEVER DE COLOMBIA S,A
María Juliana Pérez HidalgoMaría Juliana Pérez Hidalgo
Advisor to the President at Banco Agrario De Colombia S.A.Advisor to the President at Banco Agrario De Colombia S.A.
Juan Pablo Caicedo GonzalezJuan Pablo Caicedo Gonzalez
Forklift Operator and Plant Operator at Nestle De Colombia S.AForklift Operator and Plant Operator at Nestle De Colombia S.A