Zepeda Nubia
San Diego
Summary
Dynamic Server Shift Leader and Supervisor with proven expertise in team management and guest service ,at Luna Grill and Parakeet Cafe. Im great in complaint handling and team leadership, significantly enhancing dining experiences through effective team collaboration and upselling strategies. Demonstrates multitasking and organization skills, positive outcomes.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
Parakeet Cafe
07.2023 - Current
- Promoted a positive work environment, great teamwork through communication and outstanding performances.
- trained new staff.
- Handled table service and other dining room tasks such as unexpected absences.
Server Supervisor
Luna Grill
06.2020 - 05.2024
- Trained new servers on company policies, procedures, and best practices for guest service.
- handling cash transactions, ensuring accurate billing for customers.
- Successfully resolved customer complaints, ensuring
- Contributed to increased sales with upselling techniques, and knowledge of specials.
Education
High School Diploma -
Mission Bay HighSchool
San Diego, CA06-2022
Skills
- Complaint handling
- Team management
- Organization
- Menu presentation
- Guest service
- Multitasking ability
- Team collaboration
- Active listening
Languages
English
Spanish
Timeline
Server Shift Leader
Parakeet Cafe
07.2023 - Current
Server Supervisor
Luna Grill
06.2020 - 05.2024
High School Diploma -
Mission Bay HighSchool
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