NUBIA MOREIRA
Brampton,Canada
Summary
Results-driven professional with a proven track record in retail sales, fashion merchandising, and providing exceptional customer service support. Highly motivated and goal-oriented, consistently exceeding sales targets while delivering an outstanding shopping experience to customers. Possesses a strong background in the retail industry, with a deep understanding of market trends and consumer preferences, allowing for effective curation of merchandise displays that drive sales. Committed to delivering top-notch service, excelling in building rapport with customers and resolving any issues or concerns they may have.
Insurance professional keen on delivering tailored insurance solutions and comprehensive risk assessments. Proven experience in guiding clients through policy options and claims processes, ensuring their understanding and satisfaction. Known for collaborative teamwork and consistently achieving client-focused results in dynamic environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Adivisor
Brokerlink
11.2024 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
Assistant Manager
Coach
01.2018 - 07.2024
- Assist customers with products
- Organize and create displays throughout the store
- Maintain clean store environment
- Operation experience/ management
- Respond to customer concerns and inquires
- Responsible for completion of shipments
- Complete full inventory of location bi-annually
- Organize and distribute product shipment when received
- Proficient with POS systems and tablets-based payment application
- Security's Data Protection trained
- Close/ Open system
- Extensive knowledge of products carried
- Exceptional customer service associated with a high-end retail environment
- Maintain clean and organized displays throughout the store
- Complete transactions as cashier (purchases, returns, exchanges)
Cashier/Sales
Coach Canada
01.2015 - 01.2018
- Respond to customer concerns and inquires
- Assist customers with products
- Organize and create displays throughout the store
- Maintain clean store environment
- Operation experience/ management
- Responsible for completion of shipments
- Complete full inventory of location bi-annually
- Organize and distribute product shipment when received
- Proficient with POS systems and tablets-based payment application
- Security's Data Protection trained
- Close/ Open system
Cashier/Sales
Gap Canada Inc.
01.2010 - 01.2015
- Respond to customer concerns and inquires
- Assist customers with products
- Organize and create displays throughout the store
- Maintain clean store environment
- Operation experience/ management
- Responsible for completion of shipments
- Complete full inventory of location bi-annually
- Organize and distribute product shipment when received
- Proficient with POS systems and tablets-based payment application
- Security's Data Protection trained
- Close/ Open system
Receptionist/ Volunteer Work
Abrigo Center
02.2004 - 11.2007
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
Education
RIBO - Insurance
Insurance Institute of Ontario
Post-Graduation - Pedagogy
University of Sao Paulo
11.2024
Bachelor - Pedagogy
FAFI – Faculty of Philosophy, Science and Arts
11.2024
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Marketing tactics
- Customer service and satisfaction
- Orientating and training
- Multitasking
- Conflict Resolution
- Employee Training
- Understanding of insurance options
- Insurance product promotion
- Insurance procedures understanding
- Property insurance
- Insurance documentation processing
- Insurance policy coverage knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional Working
Portuguese
Native or Bilingual
Certification
Waiting to get my RIBO license
Timeline
Insurance Adivisor
Brokerlink
11.2024 - Current
Assistant Manager
Coach
01.2018 - 07.2024
Cashier/Sales
Coach Canada
01.2015 - 01.2018
Cashier/Sales
Gap Canada Inc.
01.2010 - 01.2015
Receptionist/ Volunteer Work
Abrigo Center
02.2004 - 11.2007
Post-Graduation - Pedagogy
University of Sao Paulo
Bachelor - Pedagogy
FAFI – Faculty of Philosophy, Science and Arts
RIBO - Insurance
Insurance Institute of Ontario