NUBIA MOREIRA
Brampton,Ontario
Summary
I am an energetic and goal-oriented individual that has a strong background in retail sales, fashion merchandising and customer service support. I enjoy assisting customers in finding products to fit their needs and providing an excellent experience from start to finish. I thrive both working independently and as a team. My reliability, communication, and organization make me an ideal candidate for this role.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Coach
01.2018 - 07.2024
- Assist customers with products
- Organize and create displays throughout the store
- Maintain clean store environment
- Operation experience/ management
- Respond to customer concerns and inquires
- Responsible for completion of shipments
- Complete full inventory of location bi-annually
- Organize and distribute product shipment when received
- Proficient with POS systems and tablets-based payment application
- Security's Data Protection trained
- Close/ Open system
- Extensive knowledge of products carried
- Exceptional customer service associated with a high-end retail environment
- Maintain clean and organized displays throughout the store
- Complete transactions as cashier (purchases, returns, exchanges)
Cashier/Sales
Coach Canada
01.2015 - 01.2018
- Respond to customer concerns and inquires
- Assist customers with products
- Organize and create displays throughout the store
- Maintain clean store environment
- Operation experience/ management
- Responsible for completion of shipments
- Complete full inventory of location bi-annually
- Organize and distribute product shipment when received
- Proficient with POS systems and tablets-based payment application
- Security's Data Protection trained
- Close/ Open system
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Cashier/Sales
Gap Canada Inc.
01.2010 - 01.2015
- Respond to customer concerns and inquires
- Assist customers with products
- Organize and create displays throughout the store
- Maintain clean store environment
- Operation experience/ management
- Responsible for completion of shipments
- Complete full inventory of location bi-annually
- Organize and distribute product shipment when received
- Proficient with POS systems and tablets-based payment application
- Security's Data Protection trained
- Close/ Open system
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
Receptionist/ Volunteer Work
Abrigo Center
02.2004 - 11.2007
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
Education
RIBO - Insurance
Insurance Institute of Ontario
Cambridge, ONPost-Graduation - Pedagogy
University of Sao Paulo
Sao Paulo11.2024
Bachelor - Pedagogy
FAFI – Faculty of Philosophy, Science and Arts
Araxa11.2024
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Orientation and training
- Marketing tactics
- Customer service and satisfaction
- Orientating and training
- Multitasking
- Conflict Resolution
- Employee Training
- Understanding of insurance options
- Insurance product promotion
- Insurance procedures understanding
- Property insurance
- Insurance documentation processing
- Insurance policy coverage knowledge
Languages
English
Professional Working
Portuguese
Native or Bilingual
References
Available upon Request
Interests
Insurance
Trying to migrate to insurance field with a extensive customer service experience
After years on Retail I’m trying to migrate to a new field Insurance
Timeline
Assistant Manager
Coach
01.2018 - 07.2024
Cashier/Sales
Coach Canada
01.2015 - 01.2018
Cashier/Sales
Gap Canada Inc.
01.2010 - 01.2015
Receptionist/ Volunteer Work
Abrigo Center
02.2004 - 11.2007
Post-Graduation - Pedagogy
University of Sao Paulo
Bachelor - Pedagogy
FAFI – Faculty of Philosophy, Science and Arts
RIBO - Insurance
Insurance Institute of Ontario
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