Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
references
Timeline
Generic

Hugues Ntwali

charlottetown,prince edward island

Summary

Dynamic professional with a proven track record in customer engagement and workplace safety, honed across roles at esteemed companies like WALMART. Skilled in audit inventory and communication, I excel in driving sales and enhancing team efficiency. My approach blends professionalism with problem-solving aptitude, achieving notable improvements in customer service feedback scores.

Availability : Full-time

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Merchandise Associate

WALMART
Charlottetown, Prince Edward Island
08.2024 - Current
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Worked with department managers to maintain adequate inventor for regular and promotional demand.
  • Designed product displays to attract customers and increase sales.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Planned and scheduled projects and directly performed installations.
  • Followed orders precisely for correct items, sizes and quantities.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed plan-o-grams and layouts that maximized sales.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Store Associate

Maxi & Cie
Sherbrooke, Canada, QC
02.2024 - 08.2024
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations

  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Answered telephone to give callers store information and look up order details.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Improved customer service feedback scores through outstanding service.

Store Associate

DOLLARAMA
Sherbrooke, QC, QC
11.2023 - 01.2024
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Adhered to safety regulations when handling hazardous materials.

Sales Associate

RONA DG
Montreal, Quebec
04.2023 - 11.2023
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • helping preparing Online Orders (LUMBER YARD)

Administrator/structural Division

FIXA Rwanda
Kigali City, Kigali
10.2021 - 09.2022
  • Develop effective improvement plans in alignment with objectives and specifications.
  • Maintaining an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Tracking construction supplies (wood, steel, cement) and replenishing low end items to keep team members focused and productive.
  • Coordination with the project manager.
  • Prepare payroll and issue payments to workers in 5 departments, and manage claims accordingly
  • Recording of stocks, supervision of slots and their daily management using Fixa software
  • Liaise with field management team to determine site needs and order office supplies as required.
  • Monitoring field reports to the Fixa front office.
  • Record daily activities such as attendance, results and tasks (concrete pouring) across the helpers, steel erectors, welders and masons divisions,
  • manage communication on the fixed platform and/or other communication tools established by the management team.

Drafter, Site Supervisor

GMK International Partners
Kigali City, Kigali
04.2019 - 08.2021
  • Planned work, ordered materials, and coordinated with other contractors to complete projects.
  • Improved job site safety by vigilantly monitoring equipment and team members to prevent accidents.
  • Improved communication between construction management and staff to facilitate smooth project completion.
  • Oversaw employee attendance records, managed payroll and ordered new materials for sites.
  • Produce detailed drawings meeting customer requirements for structures using reinforced steel, concrete, masonry and wood materials.Drawings created, printed and modified in AutoCAD and Revit.
  • Drawings created, printed and modified in AutoCAD and Revit.

Automotive Painter Assistant

GARAGE MECAR
Kigali City, Kigali
02.2018 - 11.2019
  • Applied primers, sealers and undercoats using spray guns or other application techniques.
  • Masked off areas not intended for painting with tape and paper; removed masking after painting was complete.
  • Selected appropriate types of paint based on customer specifications or manufacturer recommendations.
  • Operated power tools such as grinders, drills and sanders when necessary to prepare vehicles for painting.
  • Recorded job information such as type of paint used, number of coats applied and length of drying time in logbook.
  • Checked quality of completed work to identify flaws such as blisters or streaks.

Sales Associate

UNIQLO
Ningbo, Zhejiang
01.2017 - 11.2018
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained records related to sales for store management.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Prepared merchandise for purchase or rental.
  • Handled returns and exchanges according to company policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Worked with fellow sales team members to achieve group targets.

Retail Stock Clerk

Ningbo lumisonix
Ningbo, Zhejiang
12.2016 - 03.2017
  • Checking and removing defective or expired products from shelves.
  • Calculating correct order totals, updating accounts, and maintaining detailed records for inventory management.
  • Stocked merchandise, clearly labeling items, and organizing them by SKU number.
  • Maintain effective communication with team members.
  • Assisted customers with product selection and purchase decisions.
  • Processed customer payments using cash registers.
  • Verified stock levels and replenished items on shelves.
  • Resolved customer complaints in a timely manner.
  • Performed inventory counts to ensure accuracy of stock levels.
  • Received and processed new merchandise orders efficiently.
  • Prepared reports summarizing daily transactions and other activities.
  • Adhered to all safety regulations while handling hazardous materials.

Education

Associate of Science - Architectural And Building Sciences

Ningbo University
Ningbo
06-2020

High School Diploma -

Saint Paul International School
Kigali
07-2015

Skills

  • Customer engagement
  • Workplace safety
  • Product promotion
  • Audit inventory
  • Communication skills
  • Team coordination
  • Goal setting
  • Time management
  • Adaptive team player
  • Professionalism
  • Problem-solving aptitude
  • Data entry

Certification

  • EMT first aid tech (redder af verdenn)
  • Industrial training certificate

Accomplishments

  • Gorilla Trekking certificate: presented with thanks for contributing to the cause of conserving the critically endangered mountain gorillas in Rwanda,by visiting and assisting in rehabilitating the HIRWA troupe in the volcanoes national park.

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Chinese (Mandarin)
Limited

references

DOLLARAMA: +1(873)-6624582

supervisor: BRITTANY GAGNON

RONA(RENO DG): (514)-4828381

store director: Salvatore Piazza

MAXI & CIE: +(819)-5624041

supervisor: William Dubreil

Sacha Tradif

WALMART : +9023143726

assistant manager : joey laviolette

Uniqlo: +8657487819023

sales asscociates manager:  Zhang Lie

Timeline

General Merchandise Associate

WALMART
08.2024 - Current

Store Associate

Maxi & Cie
02.2024 - 08.2024

Store Associate

DOLLARAMA
11.2023 - 01.2024

Sales Associate

RONA DG
04.2023 - 11.2023

Administrator/structural Division

FIXA Rwanda
10.2021 - 09.2022

Drafter, Site Supervisor

GMK International Partners
04.2019 - 08.2021

Automotive Painter Assistant

GARAGE MECAR
02.2018 - 11.2019

Sales Associate

UNIQLO
01.2017 - 11.2018

Retail Stock Clerk

Ningbo lumisonix
12.2016 - 03.2017

Associate of Science - Architectural And Building Sciences

Ningbo University

High School Diploma -

Saint Paul International School

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Hugues Ntwali