Ntsaphokazi Zibongiwe Langeni
Calgary,Canada
Summary
Detail-focused team player who brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant
Dr. Langeni Medical Prof.
Camrose, AB
12.2022 - Current
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times..
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Troubleshooted internet connectivity issues on both wired and wireless networks.
- Assisted users with basic computer operation skills such as Microsoft Office Suite usage.
- Resolved printer, scanner, fax machine related problems.
- Installed new software applications and troubleshot existing software issues.
- Managed inventory of IT equipment including laptops, desktops, phones.
Night Associate
Walmart
Calgary, AB
06.2022 - 10.2023
- Supported team with receiving, pricing, and merchandising
- Built attractive displays and merchandised products
- Located requested items from racks or storage areas
- Kept store shelves, racks, and bins presentable with resets.
Retail Sales Associate Cashier
Canadian Tire
Dalhousie, AB
10.2021 - 06.2022
- Kept front-end organized and clean for maximum customer appeal
- Engaged customers with courtesy, helpfulness, and respect for front-end needs
- Maintained accurate drawer with secured high-value bills and collected coupons, checks, and vouchers
- Processed customer transactions quickly using POS terminal
- Engaged customers with positivity and respect, answering questions politely and offering exceptional support
- Established positive customer relations with immediate greetings and offers of support to entering guests
- Assisted customers with all retail needs, including locating merchandise and completing fast checkouts
- Discussed promotions and special offers to customers to increase sales.
Nanny
Mbuyisa Family and Njenjani Family
Cape Town, Western Cape
10.2017 - 06.2021
- Managed children's clothing, including handwashing special items and removing stains and kept clothing organized and neat, rotating out seasonal wardrobes
- Developed child-friendly, nutritious menus for meals and snacks and managed children's healthcare needs by filling prescriptions and administering medications
- Kept home environment neat, clean and optimal for children's development
- Engaged with children in care on developmentally appropriate levels and supported families requiring additional care for children ranging from infant through school age.
Customer Service Advisor
WebHelp/Vodafone
Cape Town, Western Cape
05.2017 - 09.2017
- Resolved issues faced by customers, smoothly handling both technical and non-technical concerns
- Delivered fast and friendly service regarding questions and service complaints
- Managed customer calls efficiently in a fast-paced call center environment and explained promotions and special offers to customers
- Followed up with customers to offer additional support and check resolution satisfaction.
Sales Consultant
First National Bank
Kokstad, KwaZulu-Natal
08.2016 - 11.2016
- Promoting new FNB products that had just launched that was mobile sim card, mobile phones and FNB mobile network
- Assisting customers with their mobile App banking and online banking
- Responded quickly to customer concerns or requests.
Temporary Personal Assistant
Methodist Church of Southern Africa Clarkebury District Secretary
Bizana, Eastern Cape
04.2016 - 04.2016
- Arranged regional ground transportation, and hotel accommodations for synod delegation
- Assisted with creating a 2016/2017 Methodist Church Clarkebury District synod book and printing approximately 300 copies for synod delegation
- Assisted with planning and execution of district synod
- Handled confidential information with skill and discretion, including organizing calendars, updating records.
Telebet consultant and Tote operator
Kenilworth Racing
Cape Town, Western Cape
06.2015 - 02.2016
- Telebet consultant - Taking telephonic bets for clients, helping the customers with their accounts inquiries
- Tote Operating - Processing bets live for the punters, cashing winning tickets balancing the Tote till at the end of the day
- Enhanced customer satisfaction with fast, knowledgeable service.
Digital Intern
Media24
Cape Town, Western Cape
10.2013 - 03.2014
- Secured site data by backing up data regularly and establishing strong recovery plans and optimized sites by tracking data, identifying inefficiencies, and quickly resolving problems
- Protected company and customer data by following information policies
- Prepared annual viewership reports, including compiling, entering, and organizing data
- Integrated and operated equipment used in Qlikview data processing
- Compiled information and prepared polished, tech-savvy presentations with Business Intelligence Project and Financial Managers.
Frontline Teller
Standard Bank
Cape Town, Western Cape
07.2011 - 09.2013
- Upheld requirements by fully documenting each transaction and verifying amounts and checking accuracy of deposit slips and checks I received
- Served customers with diverse banking needs, processing basic transfers and updates as well as advanced services such as account opening and account upgrades
- Kept accurate drawer counts with correct handling of cash transactions
- Maintained strict compliance with banking standards, regulations, and laws and Identified suspected fraud based on behavioral and transaction markers
- Boosted team success by training new employees on procedures and sales strategies
- Deepened customer relationships through knowledgeable support for day-to-day banking needs.
Education
Diploma in Information Technology Systems - Information Technology
Bow Valley College
05.2023
Diploma in Information Technology Programming - Information Technology
Varsity College
05.2011
Bcom Accounting -
Nelson Mandela University
12.2008
Skills
- Critical thinking
- Attention to detail
- Time management
- Service-oriented
- Strong communication
- Analytical thinking
- Quality assurance
- Conflict resolution
- Sales consultation
- Problem-solving
- Calm demeanor
- Multitasking
- Public speaking
- Written communication
- Customer support
- Positive and professional
- SQL
- Technology (3 years)
- Analytics
- Verbal and Written Communication
- Data Confidentiality
- Microsoft Office Suite
Languages
English
Professional
Certification
- ProServe Liquor Staff Training
Timeline
Assistant
Dr. Langeni Medical Prof.
12.2022 - Current
Night Associate
Walmart
06.2022 - 10.2023
Retail Sales Associate Cashier
Canadian Tire
10.2021 - 06.2022
Nanny
Mbuyisa Family and Njenjani Family
10.2017 - 06.2021
Customer Service Advisor
WebHelp/Vodafone
05.2017 - 09.2017
Sales Consultant
First National Bank
08.2016 - 11.2016
Temporary Personal Assistant
Methodist Church of Southern Africa Clarkebury District Secretary
04.2016 - 04.2016
Telebet consultant and Tote operator
Kenilworth Racing
06.2015 - 02.2016
Digital Intern
Media24
10.2013 - 03.2014
Frontline Teller
Standard Bank
07.2011 - 09.2013
Diploma in Information Technology Systems - Information Technology
Bow Valley College
Diploma in Information Technology Programming - Information Technology
Varsity College
Bcom Accounting -
Nelson Mandela University
Similar Profiles
Adrian SivovAdrian Sivov
Intern at SBAL Children's Hospital „Prof. Dr. Ivan Mitev“Intern at SBAL Children's Hospital „Prof. Dr. Ivan Mitev“
Giselle DuarteGiselle Duarte
Secretaria de Educación Continua at Hospital de Pediatría “Prof. Dr. Juan P. Garrahan”.Secretaria de Educación Continua at Hospital de Pediatría “Prof. Dr. Juan P. Garrahan”.
Iván Ornelas CruzIván Ornelas Cruz
Postdoctoral Research Fellow at Prof. Dr. Juarez L. F. Da SilvaPostdoctoral Research Fellow at Prof. Dr. Juarez L. F. Da Silva