Ntombi DHLAMINI
Vernon,BC
Summary
Driven individual experienced in providing exceptional customer service and personalized product recommendations. Experienced in crafting eye-catching displays to drive sales, efficiently handling cash register transactions, and meticulously maintaining accurate transaction records. Demonstrated expertise in enhancing customer engagement and boosting business visibility in online searches through effective SEO strategies. Skilled in crafting marketing strategies, driving business growth, and maximizing sales. Impressive skills in analysis, organization, and decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Swift Identity
07.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Ackerman
01.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Marketing Associate Intern
Pro Cell
11.2017 - 11.2019
- Conducted consumer data analysis on products to assist with promotional campaigns.
- Conducted market research to identify target audiences and tailor effective messaging.
- Leveraged competitor analysis insights to develop targeted advertising strategies that outperformed expectations.
- Utilized data visualization tools to create comprehensive reports illustrating campaign performance metrics.
- Strengthened client relationships through regular communication and prompt issue resolution.
- Attended training sessions to stay current on industry trends, tools, and best practices in digital marketing techniques.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Education
Associate of Arts - Business Administration
Okanagan College
Vernon, BCSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Sales and Promotions
- Exceptional Communication skills both verbal and written
- Listening Skills
- HTML and CSS Basics
- Market Analysis
- Web Design
Certification
2022: Digital Marketing and Ecommerce
references
Available upon request
Timeline
Customer Service Representative
Swift Identity
07.2022 - 12.2023
Sales Associate
Ackerman
01.2020 - 01.2021
Marketing Associate Intern
Pro Cell
11.2017 - 11.2019
Associate of Arts - Business Administration
Okanagan College
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