Nikita Torres Martin
Montreal,QC
Summary
Optimistic and adaptable customer service professional with a flexible approach and an empathic demeanor. Skilled in anticipating people's needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and extended hours.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Syndicat Des Ouvriers De La SAQ
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Executed record filing system to improve document organization and management.
- Handled correspondence and tracked records to foster office efficiency.
Waitress
Encore Restaurant & Bar
12.2018 - 04.2019
- Greeted new customers, discussed specials and took orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
Bar Attendant
Telio Restaurant
03.2015 - 10.2015
- Greeted 100-200 customers per night with a friendly welcome
- Offered advice to customers, paying attention to special needs or wants.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender
Bar Le Plan De Match
01.2010 - 02.2014
- Cultivated customer loyalty and improved sales.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Food Bank Volunteer
Entraide Léo Théorêt
05.2018 - 11.2022
- Helped visitors pick out food items from donations.
- Served meals and beverages.
- Loaded and unloaded distribution trucks at destination.
- Loaded completed boxes onto pallets prior to departure.
- Encouraged socialization and engagement through conversation, art therapy and social activities.
- Maintained cleanliness by organizing, sorting stock items, and cleaning facility.
Safety Volunteer
Festival Meridith
01.2018 - 01.2018
Volunteer
Centre Cefedi
10.2012 - 05.2013
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Used strong interpersonal communication skills to convey information to others.
- Assisted program manager with planning and fundraising responsibilities.
- Supported program leaders with administrative support duties.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
DEP - Hairdressing
École Des Métiers Des Faubourgs
Montreal, QC06.2017
GED -
Centre Champagnat
Montreal, QC06.2014
Skills
- Hospitality Service Expertise
- Interpersonal Communications
- Active Listening
- Social Perceptiveness
- Conflict Mediation
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Administrative Assistant
Syndicat Des Ouvriers De La SAQ
01.2020 - Current
Waitress
Encore Restaurant & Bar
12.2018 - 04.2019
Food Bank Volunteer
Entraide Léo Théorêt
05.2018 - 11.2022
Safety Volunteer
Festival Meridith
01.2018 - 01.2018
Bar Attendant
Telio Restaurant
03.2015 - 10.2015
Volunteer
Centre Cefedi
10.2012 - 05.2013
Bartender
Bar Le Plan De Match
01.2010 - 02.2014
DEP - Hairdressing
École Des Métiers Des Faubourgs
GED -
Centre Champagnat
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