Niemay Suralta
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Server
Browns Social House
09.2023 - Current
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Cactus Club Cafe
01.2015 - 03.2023
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used slow periods to restock supplies, ice, trays, and delivery bags
Assistant Manager
Banana Republic
04.2012 - 05.2018
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Skills
- Cash Handling
- Product and Service Knowledge
- Customer Retention Abilities
- Problem-Solving Strengths
Timeline
Server
Browns Social House
09.2023 - Current
Server
Cactus Club Cafe
01.2015 - 03.2023
Assistant Manager
Banana Republic
04.2012 - 05.2018
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