Nsimba Mvinvi
Mammoth Lakes,CA
Summary
Experienced hospitality professional with over 2 years in fast-paced restaurant environments, working both as Server and Server Assistant. Skilled in customer service, POS operations, upselling techniques, and maintaining high standards of cleanliness and teamwork. Trilingual in Portuguese, English, and Spanish, with proven ability to manage multiple tables and guest requests while keeping a positive and professional attitude. Seeking to contribute to a dynamic team by delivering exceptional dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Mountain Side restaurante
09.2025 - Current
- Delivered exceptional service to 50+ guests per shift, managing multiple tables simultaneously and maintaining high satisfaction levels.
- Increased sales by 5% through upselling techniques and in-depth menu knowledge, including specials and promotions.
- Ensured compliance with health and alcohol regulations while keeping the dining environment clean, safe, and organized.
- Coordinated effectively with kitchen and service staff, reducing order errors and delays by 20%.
Server Assistant
Vulcania Restaurant
11.2022 - Current
- Coordinated table preparations and support activities for a team of servers, enhancing overall dining efficiency and reducing service wait times by 15%.
- Facilitated prompt beverage refills and order support, contributing to a 20% increase in guest satisfaction scores based on post-dining surveys.
- Ensured seamless guest experiences by proactively addressing needs and maintaining a clean, inviting environment, leading to a 10% boost in repeat customer visits.
Server
Elixir Healthy Restaurant
07.2024 - Current
- Recommended healthy bowls and cold-pressed juices, applying upselling techniques that increased average ticket sales by 15%.
- Attended guests in English, Spanish, and Portuguese, creating a welcoming multicultural service.
- Assisted in daily operations: opening, closing, cleaning, and inventory control of fresh products.
- Trained new servers on menu knowledge and restaurant procedures, enhancing team performance.
- Supported daily operations (opening, closing, cleaning, and inventory control of fresh products), helping reduce waste by 10% through better stock rotation and monitoring.
Barista Shift Lead
Vida Coffee
08.2023 - 08.2024
- Supervised daily operations, ensuring smooth workflow during peak hours and reducing service delays by 20%.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Prepared and served 150+ beverages daily, including specialty coffees and smoothies, while maintaining 100% accuracy in cash handling and POS transactions.
- Enhanced customer experience by resolving 95% of complaints and building loyalty with 30+ regular customers, increasing repeat visits by 20%.
Education
Master of Science - Data Science
Nucleo Digital School
Remote12-2025
Bachelor of Science - Mining Engineering
University of Concepcion
Concepcion, Chile01-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Sales techniques
- Guest relations management
- Allergy awareness
- Task prioritization
Languages
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Native or Bilingual
Timeline
Server
Mountain Side restaurante
09.2025 - Current
Server
Elixir Healthy Restaurant
07.2024 - Current
Barista Shift Lead
Vida Coffee
08.2023 - 08.2024
Server Assistant
Vulcania Restaurant
11.2022 - Current
Master of Science - Data Science
Nucleo Digital School
Bachelor of Science - Mining Engineering
University of Concepcion
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