Nsikak Udoh
Business Analyst | Product Manager
Waterloo,ON
Summary
Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQl query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with 7+ years of comprehensive experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
MasterCard
Dublin, Ireland
05.2022 - 11.2023
- Analyzed current processes, identified areas for improvement, and developed solutions to increase efficiency.
- Developed detailed use cases and user stories to document functional requirements.
- Organized and executed strategies for migrating and consolidating data.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Maintained or updated business intelligence tools, databases or dashboards.
Business Analyst
Covalen Solutions
Dublin, Ireland
04.2021 - 05.2022
- Developed training materials for users on how to use new features implemented in the organization's CRM system effectively.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Instructed sales staff on prospecting techniques and handled list development for direct mail, cold calling or door knocking approaches to lead generation.
- Generated standard or custom reports summarizing business, financial or economic data.
- Monitored performance of sales force applications; identified bottlenecks; recommended improvements accordingly.
Business Consultant
Bethel DIgitech
Dublin, Ireland
11.2020 - 03.2021
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
Business Analyst
Wireless Trade
Lagos, Nigeria
07.2016 - 10.2020
- Documented detailed functional designs that are compliant with corporate standards, policies and procedures.
- Identified areas where technology can improve existing business processes and procedures.
- Analyzed business requirements and identified potential solutions to operational issues.
- Performed gap analysis to assess current state versus future state processes and systems requirements.
- Created data flow diagrams to identify system processes and data flows between systems.
Education
Master of Science - Management
National College Of Ireland
Dublin, IrelandBachelor of Science - Economics
Covenant University
Ogun, NigeriaSkills
- KPI Tracking
- Cost-Benefit Analysis
- BI Tools Expertise
- Data Analysis
- Business Process Improvement
- Requirements Gathering
- Gap Analysis
- Project Management
- Product Development
- User Acceptance Testing
- Pivot Tables
- Microsoft Office Suite
Certification
- Project Management Professional - PMP (PMI Member)
- Certified Business Analyst Professional - CBAP (IIBA Member)
- Professional Scrum Master I - PSM
Timeline
Business Analyst
MasterCard
05.2022 - 11.2023
Business Analyst
Covalen Solutions
04.2021 - 05.2022
Business Consultant
Bethel DIgitech
11.2020 - 03.2021
Business Analyst
Wireless Trade
07.2016 - 10.2020
Master of Science - Management
National College Of Ireland
Bachelor of Science - Economics
Covenant University
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