Nshan Sogomonyan
Encino
Summary
Results-oriented Auto Body Estimator with extensive experience in insurance and automotive industries. Expertise in precise cost estimation, negotiation, and project management. Demonstrated ability to enhance operational efficiency and elevate customer satisfaction. Proficient in utilizing advanced auto body estimating software for accurate repair assessments.
Overview
12
12
years of professional experience
Work History
Auto Body Estimator
Ameripros Auto Body Repair Center
Los Angeles
11.2020 - Current
- Managed multiple projects simultaneously while maintaining high quality standards throughout the estimating process.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Verified accuracy of final invoice documents prior to submitting them for payment processing.
- Worked collaboratively with shop management team members to ensure that all estimates met internal standards and expectations.
- Ensured that all estimates were within the company's established guidelines for pricing and profitability.
- Analyzed customer feedback data to improve overall service quality levels.
- Created accurate estimates for body repair work on customer vehicles.
- Utilized specialized software programs such as CCC One Estimating System or Mitchell Repair Estimating System when creating estimates.
- Conducted final quality control check of vehicles prior to customer delivery.
Auto Damage Auditor
Mega Appraisers
Sherman Oaks
08.2017 - 09.2020
- Oversaw insurance account management to ensure optimal service delivery.
- Reviewed estimates and documentation for accuracy and comprehensiveness.
- Directed field appraisers to maintain consistency in evaluations.
- Negotiated charges with shops to secure competitive pricing on repairs.
- Collaborated with auto body shops to align on estimates and repair processes.
Auto Damage Appraiser
material damage appraisers
North Hills
10.2013 - 09.2017
- Inspected damaged vehicles to determine the extent of damage and cost of repairs.
- Performed administrative tasks such as filing paperwork or submitting reports via email or fax.
- Reviewed factual information to determine costs to repair applicable damages.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Evaluated customer complaints regarding vehicle damages or discrepancies between estimated versus actual repair costs.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Evaluated different repair methodologies to create collision estimates for damages.
- Traveled extensively throughout designated territory conducting appraisals in a timely manner.
Education
High School Diploma -
Granada Hills High
Granada Hills, CA09-2020
Skills
- Cost estimation and damage assessment
- Parts ordering and vehicle inspection
- Customer service and insurance negotiation
- Estimating software proficiency
- Problem-solving skills
- can work with CCC, Michell and Audatex
Languages
Armenian
Professional
Timeline
Auto Body Estimator
Ameripros Auto Body Repair Center
11.2020 - Current
Auto Damage Auditor
Mega Appraisers
08.2017 - 09.2020
Auto Damage Appraiser
material damage appraisers
10.2013 - 09.2017
High School Diploma -
Granada Hills High
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