Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Nritya Kasula

Toronto,ON

Summary

A highly passionate, self-motivated, and dedicated small business owner, active investor, and researcher in the Indian financial market, possess a strong drive for success and a track record of meeting deadlines. As a natural leader, and seeking employment in the customer service industry to leverage the expertise and contribution to an organization's mission and growth. With the entrepreneurial spirit and experience, well-equipped to lead and inspire a team, ensuring exceptional customer service and exceeding expectations. Committed to continuous improvement and career progression, I am eager to make a meaningful impact and drive organizational success.

Overview

4
4
years of professional experience

Work History

Team Lead

Call It Spring
09.2022 - Current
  • We are a flagship high-volume store.
  • Coached team members in techniques necessary to complete job tasks and reach our everyday goal.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
  • Directed and supervised a team of 16 engaged in different techniques of salesforce in order to make a successful sale and helped the team with their personal and professional development and growth.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.

Assistant Store Manager

Kathi Roll, Rapizza & Dosa Eatery
06.2022 - 03.2023
  • Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.

Client Advisor & Cashier

Eric Sana
09.2022 - 12.2022
  • It's a high-end store.
  • Delivering superior customer service and managing a POS system and cash register.
  • Completed daily logs, tracked data and managed stores' book of business.
  • Educated clients on supreme fabric and types of weaving.
  • Provided specialized product support for clients with diverse interests in different materials, fabrics and individual needs.
  • Assisted clients with budget-friendly options based on their occasions and in their interests.
  • Worked flexible schedule and extra shifts to meet business needs.

Supervisor

Rapizza & Dosa Eatery
02.2022 - 05.2022
  • Delivering superior customer service and managing a POS system and cash register
  • Maintained clean and well-organized areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborating with the Store Manager to implement effective sales strategies for our product and maintain a positive work environment.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Frequently inspected production area to verify proper equipment operation.

Market Research Analyst Intern

Tortoise Advisory LLP.
05.2020 - 07.2020
  • Analyzed and consolidated data from different sources to generate market performance reports.
  • Monitored the market and trends to generate forecasts and measure the effectiveness of investments.
  • Met with supervisor to determine project scope, outline deliverables or timelines and create an action plan in the best interests of the clients.
  • Recorded accurate respondents of different clients respective to their risk appetite to give them desired options for investments.

Sales and Marketing Intern

Globofin Consultancy Inc.
05.2019 - 07.2019
  • Opening trading and demat accounts for clients.
  • Observing the stock markets and giving suggestions to the clients for better investment.
  • Suggesting the clients in the mutual funds investments for a long-term return by telling the best schemes available according to their needs.

Education

Ontario College Graduate Certificate - BUSINESS MANAGEMENT ENTREPRENEURIAL ENTERPRISE

Humber College Institute of Technology & Advanced Learning

Ontario College Graduate Certificate - FINANCIAL PLANNING

George Brown College

BBA -

ICFAI Business School
Hyderabad, India

Skills

  • Quality Control
  • Software Application Testing
  • Workplace Safety
  • Business Process
  • Team Monitoring
  • Quality Standards
  • Task Monitoring
  • Job Assignments
  • Key Performance Indicators (KPI)
  • Complaint Resolution
  • Profit and Loss Reporting
  • Microsoft Office 360

Websites

Languages

English
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Team Lead

Call It Spring
09.2022 - Current

Client Advisor & Cashier

Eric Sana
09.2022 - 12.2022

Assistant Store Manager

Kathi Roll, Rapizza & Dosa Eatery
06.2022 - 03.2023

Supervisor

Rapizza & Dosa Eatery
02.2022 - 05.2022

Market Research Analyst Intern

Tortoise Advisory LLP.
05.2020 - 07.2020

Sales and Marketing Intern

Globofin Consultancy Inc.
05.2019 - 07.2019

Ontario College Graduate Certificate - BUSINESS MANAGEMENT ENTREPRENEURIAL ENTERPRISE

Humber College Institute of Technology & Advanced Learning

Ontario College Graduate Certificate - FINANCIAL PLANNING

George Brown College

BBA -

ICFAI Business School

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