Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

NRIPJIT SINGH

Cambridge

Summary

Personable and analytical with a thorough understanding of customer service principles and conflict resolution. Possess expertise in insurance policies, claim procedures, investigation, and negotiation. Capable of delivering fair and timely resolutions to enhance customer satisfaction and uphold company standards. Currently pursuing Chartered Insurance Professional designation, having completed 8 courses with the final 2 courses to be finished in April 2025.

Overview

9
9
years of professional experience

Work History

Auto Claims Adjuster

Desjardins Insurance
01.2023 - Current
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism. 95% of my Qualtrics surveys were 9+ for delivering exceptional service.
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts. Total Loss, Total theft and Tort Trained.
  • Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
  • Negotiated settlements with claimants and repair facilities to control costs while maintaining high levels of customer satisfaction.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
  • Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.


Licensed Insurance Advisor

TD Insurance
08.2021 - 01.2023
  • Working in fast-paced call centre environment , advising and assisting clients with General Insurance needs.
  • Well versed with Ontario Auto Policy Form (OAF1) submissions, binding and renewal process.
  • Leverage resources ( UW Manual ) to accept/decline different classes of underwriting risks for Home and Auto, in accordance to company's risk appetite.
  • Calculated quotes and educated clients on different coverages, endorsements and special limitations.
  • Scored 92% in Legendary Experience Index YTD by providing value focused and client-centric advice.
  • As a Subject Matter Expert for Financials (Upselling and Cross-sales) of Home and Auto products - aided team with selling strategies to maximise team performance.
  • As a Subject Matter Expert for Compliance ( Regulatory and Business Procedures) motivated and guided the team towards operational excellence and to mitigate E&O.
  • As a Subject Matter Expert for Diversity and inclusion promoted equity and respect among fellow colleagues.
  • Capitalized on upsell opportunities with help of promotional campaigns and additional insurance policy options.
  • Practiced First call-resolution through and through by - Effective hearing, empathizing with client, taking ownership and taking effective action.
  • Achieved 95% Compliance of Foundational and Advanced elements of Business and regulatory processes.
  • Consistently achieved KPI targets for Call and Behavior Management and adherence to Make-it-Personal Model of business.

Assistant Sales Manager

Mastercom Inc. Telus/Koodo Authorised Dealer
07.2020 - 08.2021
  • Developed rapport with clients and key prospects, including actively contributing to sales process, making in-person sales calls, and entertaining business and retail clients.
  • Built sales pipeline, managed prospects, ran sales reports, and managed customer accounts using StatFlo CRM system. Made 100/120 sales and service related calls per day to existing clients and prospective business accounts.
  • Monitored customer buying trends for Telecom services and wireless devices, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Supported front-line sales representatives as expert resource at all stages of sales process- Credit analysis, Consultative selling and finalizing sales paperwork.
  • Designed creative traditional and digital promotions to drive sales for Telus Business Solutions on social media platforms.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Met and exceeded all quotas throughout tenure, averaging 105% of sales target.

Sales & Marketing Manager

Honda Motorcycles and Scooter India
04.2018 - 05.2020
  • Achieved 10% growth in sales of Automatic Scooters by planning, directing and evaluating daily marketing operations across rural territory.
  • Improved market share from 39% to 48% share in 2-wheeler sales across region by keeping abreast of market trends and competitor’s marketing activities.
  • Team Performance Management - Bi-weekly, Monthly, Quarterly, and Yearly Reviews.
  • Implementing sales, target and incentive structures.
  • Reduced inventory days by monitoring stock levels and purchases.
  • Dealt with customer grievances to maintain customer delight and brand equity.

Sales Specialist Trade

Philips Lighting India Limited
07.2016 - 03.2018
  • Managed distributor and retailer accounts, orders, credits, promotion uptake and monthly, quarterly and annual targets.
  • Ensured consistent target achievement across all channel partners.
  • Attained 50% sales growth in Philips LED portfolio by creating new channel partners across semi- urban Himachal Pradesh province.
  • 110% achievement of Primary sale and 120% achievement of Secondary sale quotas for year 2017.
  • Reconciled variances and issued credit support.
  • Increased product-reach at electrical retail counters by 12% by identifying and soliciting potential customers.
  • Conducted month-end, quarter-end and year-end close processes.

Education

Chartered Insurance Professional - Insurance And Risk Management

Insurance Institute of Canada
Toronto, ON
05-2025

MBA - Marketing, Sales And Operations Management

Thapar University
Punjab,India
05.2016

Bachelors of Technology - Mechanical Engineering

Punjab Technical University
Punjab,India
06.2014

Skills

  • Claims handling - Total Loss,Theft and Tort
  • Policy interpretation
  • Claims investigation
  • Insurance regulations knowledge
  • Risk assessment
  • Fraud detection
  • Knowledgeable in Commercial Insurance
  • Compliance - Regulatory Requirements
  • Client advocacy
  • Emotional Intelligence
  • Legendary Customer Experience
  • Managing Operations and Efficiency
  • Exemplary Written and Verbal Communication
  • Efficient and Detail-Oriented

Additional Information

  • Performance rated - Exceptional ( achieving 120% + KPI's) for the year of 2024 and Consistent for 2023 - Desjardins Insurance
  • Award for 100% Business Compliance in Quarter -2 2022 - TD Insurance Meloche Monnex
  • 110% KPI achievement for the Year 2022 - TD Insurance Meloche Monnex
  • Best Sales Performance in Sales Quarter-1 2017 - Philips Lighting
  • Outstanding Sales performance for the year 2017 - Philips Lighting
  • Best Sales Performance in Sales Quarter-1 2018 - Philips Lighting


Timeline

Auto Claims Adjuster

Desjardins Insurance
01.2023 - Current

Licensed Insurance Advisor

TD Insurance
08.2021 - 01.2023

Assistant Sales Manager

Mastercom Inc. Telus/Koodo Authorised Dealer
07.2020 - 08.2021

Sales & Marketing Manager

Honda Motorcycles and Scooter India
04.2018 - 05.2020

Sales Specialist Trade

Philips Lighting India Limited
07.2016 - 03.2018

Chartered Insurance Professional - Insurance And Risk Management

Insurance Institute of Canada

MBA - Marketing, Sales And Operations Management

Thapar University

Bachelors of Technology - Mechanical Engineering

Punjab Technical University

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