Nripjit Kaur
Winnipeg,MB
Summary
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Walmart
Winnipeg, MB
01.2023 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Representative
Walmart
Winnipeg, MB
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Biology
University of Winnipeg
Winnipeg, MBCurrent
Skills
- Schedule Management
- Customer-focused
- Customer Relations
- Report Preparation
- Call Center Operations
- Quality Assurance
- Account Management
- One Call Resolution
- Training and Mentoring
- Customer Service
- Schedule Coordination
- MS Office
- Decision-Making
- Relationship Building
- Loss Prevention
- Problem-Solving
- Deadline-Oriented
Languages
- English
- Punjabi
- Hindi
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Customer Service Manager
Walmart
01.2023 - Current
Customer Service Representative
Walmart
09.2021 - Current
Bachelor of Science - Biology
University of Winnipeg
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