Nóra Daly
Vancouver,BC
Summary
Food service worker with a degree in Culinary Arts and 10+ years of professional experience in front, and back of house duties, as well as bartending and barista. Consistently providing excellent customer service, and possess a proven ability to upsell. Proactive and efficient with a passion for exceeding customer expectations. Proficient in team leadership, showing outstanding problem-solving, interpersonal and time management talents.
Overview
5
5
years of professional experience
Work History
Bartender/Server
The Kezar Pub
07.2023 - 10.2023
- Followed strict recipes and drink measurements to minimize product use.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Supported the team by picking up extra shifts and remaining flexible in scheduling
- Served food and beverages promptly with focused attention to customer needs.
Bartender
The Valley Tavern
05.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased the number of regular customers by building rapport with new customers
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Special Events Supervisor
Fallon & Byrne
11.2018 - 03.2020
- Supervised, led and trained 10+ members event staff.
- Oversaw beer, wine and liquor inventory consulting on alcohol choices and making purchases to restock supply.
- Maintained an employee retention rate higher than the industry standards through management training programs, periodic performance reviews and motivational coaching tactics.
- Performed event coordination for larger parties and gatherings.
- Operate POS terminals to input customer orders, Swipe Credit Cards and enter cash amounts received in the ballroom.
- Taking orders, serving food and bartender duties when needed.
Education
Customer Service
Southeast University Carlow
Carlow, Ireland.05.2022
Barista Training & Latte Art
Cloud Picker Coffee
Dublin, Ireland.06.2021
Bachelor of Arts - Culinary Arts
Technology University Dublin
Dublin, Ireland.05.2019
Skills
- Beverage Preparation
- Payment Processing
- Food Service
- Detail Oriented
- Adaptability
- POS systems
- Leadership
- Excellent Interpersonal
- Staff training
- Highly Reliable
- Customer Service
- Liquor, Beer, and Wine Knowledge
Languages
English
Native or Bilingual
Reading, Hiking, Cooking and play multiple sports.
- Cook and prepare fresh meals every day.
- Read 1-2 books a month.
- Involved in many sports teams including Football, Basketball & Camogie.
- Hike, run, walk and attend fitness classes weekly.
Timeline
Bartender/Server
The Kezar Pub
07.2023 - 10.2023
Bartender
The Valley Tavern
05.2023 - 10.2023
Special Events Supervisor
Fallon & Byrne
11.2018 - 03.2020
Customer Service
Southeast University Carlow
Barista Training & Latte Art
Cloud Picker Coffee
Bachelor of Arts - Culinary Arts
Technology University Dublin
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