Novpreet Kaur
Sarnia,ON
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
6
6
years of professional experience
Work History
Shift Manager
ORGANISATION
09.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
After-school Tutor
ORGANISATION
06.2019 - 04.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Collaborated with parents to develop appropriate tutoring lessons.
- Developed student confidence through positive reinforcement strategies.
- Met with parents to discuss student progress and address concerns.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Taught students remotely using online video chat platform and other delivery channels.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
Volunteer
Family Business
03.2017 - 05.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided administrative support to department leads to help organize events and fundraisers.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
Education
Post Graduate Diploma - International Business
Lambton College of Applied Arts And Technology
Sarnia, ON05.2024
Bachelor of Commerce - Commerce And Business Administration
Guru Nanak Dev University
Amritsar, Punjab, India05.2020
High School Diploma -
Guru Hargobind Public School
Nadala, Punjab, India03.2017
Skills
- Work Order Analysis
- Policy Administration
- Quality Control Analysis
- Accurate Money Handling
- Handling Customer Complaints
- Verbal and Written Communication
- Cash Handling
- Critical Thinking
- Judgment and Decision-Making
- Performance Motivation
- Coordinating Daily Operations
- Coaching and Mentoring
- Energetic and Enthusiastic
- Manage Budgets
- Delegating Work
- Inventory and Supply Management
- Interpersonal Skills
- Coordination
Timeline
Shift Manager
ORGANISATION
09.2022 - Current
After-school Tutor
ORGANISATION
06.2019 - 04.2022
Volunteer
Family Business
03.2017 - 05.2019
Post Graduate Diploma - International Business
Lambton College of Applied Arts And Technology
Bachelor of Commerce - Commerce And Business Administration
Guru Nanak Dev University
High School Diploma -
Guru Hargobind Public School
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