Novnit Kaur
Brampton,Canada
Summary
Dedicated and detail-oriented professional with customer service expertise at Western Union and office Administrator experience at an insurance company. Aspiring to leverage my skills in customer interaction, team leadership, and financial acumen as a Certified Investment Mutual Funds Advisor. Committed to delivering exceptional service and financial guidance to clients while driving company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team member
Tim Hortons
07.2025 - Current
- Address questions from customers and vendors and know where to go if you don’t know the answer.
- Complete a variety of duties, including administrative, kitchen, and front desk.
- Prioritize tasks and manage your time efficiently.
- Manage and operate the equipment needed for your role.
- Be flexible in your duties and be ready to work a variety of jobs in short notice.
- Be professional and maintain a positive attitude.
Receptionist / Office administrator
Able insurance Ltd.
07.2023 - 07.2025
- Greet and assist customers via phone or by providing a professional and courteous point of contact to ensure a positive experience.
- Maintain file systems, organize meetings and perform record-keeping, schedule appointments, oversee expenses and adhere to billing cycles.
- Manage the correspondence and communications of the organization such as phone calls, post and emails.
- Implement and enforce company policies, procedures, and safety standards.
- Achieve assigned goals and business objectives in a timely and efficient manner.
Customer Service Representative
Western Union
09.2022 - 06.2023
- Facilitate domestic and international money transfers, bill payments and other financial transactions ensuring accuracy and security in compliance with company procedures.
- Address customer questions via phone, email, chat or in person regarding transfer status, fees, exchange rates and account issues.
- Conduct identity verification and due diligence to comply with anti-money laundering (AML) regulations.
- Educate customers on western union offerings; troubleshoot problems and maintain accurate records by connecting personally with them.
Call centre representative
Ecom Customer Care Inc
05.2021 - 06.2022
- Respond inbound calls, emails and live chats.
- Address customer questions about account balances, transactions and ensure professional communication.
- Execute deposits, withdrawals, bill payments and funds transfers accurately.
- Educate customers on banking products promotions and policies.
- Work with other colleagues or other departments to resolve issues.
Education
Post-Graduate Diploma Certificate -
Sheridan College
01.2020
Skills
- Client relationship management
- Skilled in ensuring adherence to regulatory requirements in finance
- Effective work prioritization
- Effective verbal and written communication
- Collaborative team player
- Resilience in difficult circumstances
- Dedicated to customer assistance and issue resolution
- Proficient in MS Word, Excel, and Outlook functionalities
- Effective administration and planning skills
Certification
Investment Funds in Canada (IFC)
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Team member
Tim Hortons
07.2025 - Current
Receptionist / Office administrator
Able insurance Ltd.
07.2023 - 07.2025
Customer Service Representative
Western Union
09.2022 - 06.2023
Call centre representative
Ecom Customer Care Inc
05.2021 - 06.2022
Post-Graduate Diploma Certificate -
Sheridan College