Novneet Singh

• Managed Next Gen Commerce roadmap and product strategy across Mobile & Home Sales systems while ensuring alignment across multiple cross functional VP stakeholders
• Led weekly/Monthly Director & VP forums roadmap alignment and trade off's based on business needs
• Established and implemented an Agile sprint planning and Intake model to enhance project management efficiencies, stakeholder transparency and rapid response to changing market demands
• Led and mentored Delivery Product Managers through design & delivery phases of the product life cycle
• Managed the delivery of new products end to end from concept to launch, while driving feature iteration and cost efficiencies

• Supported multiple cross-functional/community requirements, and leading the need to optimize the solution strategically across multiple business units, and aligning on an aligned experience across sales journeys.
• Managed delivery of Mobility Sales System roadmap; actively owned the product backlog and prioritized based on value and cost
• Created, groomed and maintained the product backlog, updating it on an ongoing basis following changes in business priorities
• Led weekly Director forums for alignment and progress updates on NGC platform delivery

• Lead the launch of complex releases from start to finish, while working through complexities such as environment availing, multiple community needs, defect and test case prioritization with demanding timelines
• Managed stakeholder expectations for risks during releases by creating risk mitigation plans to keep critical projects and releases on track
• Built, maintained and evolved key performance indicators ( KPI) of release activities against NGC customer delivery scorecard
• Improved Preproduction Environment stability by 60% through leading an improvement program across technical, testing and business teams

• Drove business implementation and execution to reduce unnecessary customer contacts, and enable agents to increase productivity and quality of customer interactions
• Implemented best-in-class, end-to-end reporting processes to drive operational efficiencies and improved decision-making
• Worked in conjunction with Sales, Finance, Marketing and others to design innovative data visualizations and analytical tools

• Efficiently triaged and communicated system outages ensuring a positive Channel experience and upholding TELUS’ Customer First Commitment.
• Built an optimized and efficient testing strategy for projects and coordinate testing across cross-functional teams.
• Managed production releases and map out timelines while working in conjunction with other cross-functional groups and stakeholders on product, service and project launches.
• Provided quality applications and communication to field teams that align with TELUS’ brand promise and strive for exceptional Sales Rep experience
• Built a solid knowledge in Channel Systems to increase proficiency as a Subject Matter Expert

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• Exceeded sales goals and targets in every KPI metric.
• Personified TELUS values by providing an exemplary customer service experience.
• Provided group and individual training to all new hires
• Developed special in-store events in coordination with store management to drive activations and sales
• Cultivated and sustained long-term client relationships

• Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
• Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
• Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
• Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.