NOVERA TASNOVA CHOWDHURY

Project 1: Dhaka Elvated Expressway PPP Project

Project 2: Dhaka-Ashulia Elevated Expressway Project

• Coordinated with other departments to ensure smooth flow of operations of projects.
• Established processes for monitoring customer satisfaction levels.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Communicated regularly with customers to gain insights into their needs.
• Monitored employee attendance records, timekeeping, and payroll information.
• Collaborated with management on developing strategic plans for achieving business goals.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Managed customer service inquiries and complaints in a timely manner.
• Maintained up-to-date knowledge of company products and services.
• Ensured compliance with safety regulations and company policies.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Developed a system for tracking inventory and ordering supplies as needed.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Resolved conflicts between team members in an effective manner.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Recruited and trained new employees to meet job requirements.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Assigned work and monitored performance of project personnel.
• Reviewed completed work to verify consistency, quality, and conformance.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Implemented quality control measures to uphold company standards.
• Delegated work to staff, setting priorities and goals.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Produced thorough, accurate and timely reports of project activities.
• Proposed or approved modifications to project plans.

Project Name: Dhaka Elevated Expressway PPP Project

• Responsible for preparing and issuing material and equipment approval letters and documents
• Coordinate project engineers to resolve comments and issues regarding project and prepare the responses
• Negotiate and deal with Local Manufacture Companies for procurement
• Responsible for managing and preparing all outgoing and incoming letters
• Responsible for preparing shipping documents
• Responsible for correcting AutoCAD drawings

Project Name: Dhaka Elevated Expressway PPP Project

• Research Topic: Change Detection Analysis and Characterization of Land Components in Sylhet Division Using Remote Sensing.