Novenit Kaur Pamma

• Conducted thorough security screenings to ensure compliance with safety regulations and protocols.

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• Ensured safety of travelers by diligently following established screening procedures and protocols.
• Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
• Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
• Maintained a secure environment by promptly identifying potential threats and reporting them to appropriate authorities.

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Tracked orders and notified customers of status or potential delays.
• Generated documentation and information required for customer shipments.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Coordinated all custom clearances on truck entries for Canada and USA.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.

• Processed customer service orders promptly to increase customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Trained staff on operating procedures and company services.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Increased efficiency and team productivity by promoting operational best practices.