Novelyn Grace Gonzaga
325 Bogert Avenue, North York,ON
Summary
Reliable Personal Support Worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Yonge Sheppard Medical Clinic
05.2019 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Intern
Weston Garden Retirement Home
02.2024 - 04.2024
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Food Service Worker
McDonald's Restaurant
01.2017 - 05.2019
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
Graduate Certificate - Personal Support Worker
Medix College
04.2024
Diploma - Accounting And Payroll
CDI College
10.2020
Diploma - Medical Office Administrator
Anderson College
05.2019
Skills
- Social support
- Privacy and confidentiality
- Client Relationship Management
- Compassionate Care
- Mobility Assistance
- Cultural Sensitivity
- Personal Hygiene Assistance
- Certified Standard First Aid with CPR & CPI
Timeline
Intern
Weston Garden Retirement Home
02.2024 - 04.2024
Medical Receptionist
Yonge Sheppard Medical Clinic
05.2019 - Current
Food Service Worker
McDonald's Restaurant
01.2017 - 05.2019
Graduate Certificate - Personal Support Worker
Medix College
Diploma - Accounting And Payroll
CDI College
Diploma - Medical Office Administrator
Anderson College
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