NOVA ANN ALEX
Toronto,Canada
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Second Floor Events
04.2023 - Current
- Handled escalated calls efficiently, recorded information accurately, and directed inquiries to the relevant departments efficiently.
- Supported the preparation, collation, and timely dissemination of event materials to meet deadlines.
- Coordinated with event planners to facilitate smooth event execution, addressing client needs and ensuring high satisfaction levels.
- Maintained a professional and welcoming environment to enhance guest satisfaction and create memorable experiences.
- Collaborated with team members to resolve challenges efficiently and uphold the venue’s service standards
Shift Supervisor
Johnny Custard Dessert Co.
04.2022 - 05.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Sales Associate
Nykaa.com
06.2021 - 12.2021
- Helped customers locate and choose products by providing personalized recommendations based on their needs and preferences.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color making it visually appeal.
- Achieved sales target consistently by upselling and cross-selling effectively, besides promoting new products/offers.
- Processed transactions with accuracy and speed, resolved any complaints for the best customer shopping experience.
Education
Diploma - Business Administration And Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Time and team Management
- Attention to detail
- Multitasking
- Data entry
- Complaint resolution
- Quick learner
Timeline
Customer Service Representative
Second Floor Events
04.2023 - Current
Shift Supervisor
Johnny Custard Dessert Co.
04.2022 - 05.2024
Sales Associate
Nykaa.com
06.2021 - 12.2021
Diploma - Business Administration And Management
Conestoga College Institute of Technology And Advanced Learning
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