Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NOVA ANN ALEX

SCARBOROUGH,ON

Summary

Results-oriented professional with a proven track record of exceptional service. Expert in identifying customer needs and promoting digital tools to enhance their experience. Strong collaborator, striving for operational efficiency and achieving branch objectives. Committed to improving customer satisfaction with a proactive, service-oriented approach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor

Johnny Custard
04.2022 - Current
  • Increased revenue by 15% and 23% in Q2 2022 and Q3 2024 with highly trained team by upselling products and promoting new menu items.
  • Led the team to increase the sales by 10% through conducting outbound calls to promote newly launched items
  • Trained new employees, delegated daily tasks and responsibilities, and increased customer and employee satisfaction.
  • Completed store opening and closing procedures and managed cash handling and inventory control.

Seasonal Warehouse Associate

Amazon
10.2024 - 02.2025
  • Selected, packed, and shipped customer orders promptly to meet Amazon's delivery and fulfillment standards.
  • Assisted in attaining a 20% reduction in packing mistakes by maintaining quality control and attention to detail.
  • Utilized barcode scanners and electronic systems to track products, checking for order accuracy.
  • Inspected products for quality assurance, ensuring customer satisfaction with every order.

Lost and Found Clerk

Canadian National Exhibition
08.2023 - 09.2023
  • Increased return visits by 20% through implementation of follow-up calls to ensure customer satisfaction
  • Improved item recovery rates by 25% by implementing a new system for tagging and tracking lost items
  • Enhanced guest experience by displaying excellent communication skills, resulting in positive interactions during peak hours

Education

Advanced Diploma - Business Administration And Management

Conestoga College Institute of Technology And Advanced Learning
04-2025

Skills

  • Retail management
  • Sales
  • Customer service
  • Filing
  • Independent work skills and Team collaboration
  • Work ethic and integrity
  • Time management skills
  • Complaint resolution
  • Strong communication and Interpersonal skills
  • Cash handling

Certification

  • Salesforce (CRM)
  • Entrepreneurship
  • Microsoft word
  • Microsoft excel

Timeline

Seasonal Warehouse Associate

Amazon
10.2024 - 02.2025

Lost and Found Clerk

Canadian National Exhibition
08.2023 - 09.2023

Supervisor

Johnny Custard
04.2022 - Current

Advanced Diploma - Business Administration And Management

Conestoga College Institute of Technology And Advanced Learning

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NOVA ANN ALEX