Noofa Thani
Toronto,Canada
Summary
Safety-focused professional in the automotive service industry with proven organizational and driving skills. Experienced in managing time-sensitive tasks and executing precise workflows with high accountability. Dedicated to maintaining integrity and confidentiality in handling sensitive materials and department mail.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
Bodyman
Pro Color Collision
04.2026 - Current
- Repaired damaged vehicle bodies, including dents, panels, and structural components.
- Removed and replaced damaged body panels, bumpers, fenders, doors, and trim.
- Performed sanding, grinding, filling, and surface preparation for painting.
- Straightened vehicle frames and body panels using specialized repair equipment.
- Inspected vehicles to assess collision damage and determine repair requirements.
- Used hand tools, power tools, welders, and measuring equipment safely and effectively.
- Installed and aligned replacement parts to manufacturer specifications.
- Maintained a clean, organized, and safe work environment while following workplace safety procedures.
- Worked efficiently to meet repair deadlines while maintaining high-quality workmanship.
- Collaborated with painters, estimators, and technicians to ensure repairs were completed accurately.
Tactical Security Guard
Iconic Security
10.2025 - 05.2026
- Conducted proactive foot patrols throughout the mall, parking lots, and surrounding property to prevent theft, vandalism, and other criminal activity.
- Responded promptly to emergencies, disturbances, medical incidents, and alarm activations.
- Monitored CCTV cameras and security systems to identify suspicious activity and support investigations.
- Enforced property rules and applicable legislation, including trespass procedures.
- Intervened in thefts, disturbances, and disorderly conduct while using conflict de-escalation techniques.
- Completed detailed incident, occurrence, and daily activity reports with accurate documentation.
- Worked closely with mall management, local police, emergency responders, and tenants during incidents.
- Provided customer service by assisting shoppers with directions, lost property, and general inquiries.
- Controlled access to restricted areas and secured the property during opening and closing procedures.
- Conducted preliminary investigations, gathered witness statements, and preserved evidence when required.
- Maintained a visible security presence to deter criminal activity and promote a safe environment.
- Performed arrests or detentions when authorized by law and company policy, ensuring all actions complied with legal and organizational standards.
Contact centre agent and Mortgage Officer
Hometrust Mortage Company
09.2022 - 08.2025
- Analyzed credit reports, income statements, and other financial documents to determine loan eligibility.
- Maintained a comprehensive understanding of current interest rates, lending guidelines, and regulatory requirements.
- Verified applicant information by consulting with outside agencies, credit bureaus and businesses.
- Coordinated with underwriters for loan approval and final decision-making.
- Maintained up-to-date knowledge of various loan products and compliance regulations.
- Trained newly hired mortgage officers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
Car salesman
Downtown Hyundai (DAG)
11.2021 - 09.2022
- Completed all sales paperwork accurately and complied with dealership policies and industry regulations.
- Maintained up-to-date knowledge of Hyundai models, promotions, incentives, and competitor vehicles.
- Coordinated with the service and delivery teams to ensure vehicles were prepared and delivered on time.
- Followed up with customers after delivery to ensure satisfaction, answer questions, and encourage repeat business and referrals.
- Built strong customer relationships through exceptional service, product knowledge, and timely follow-up.
Education
High School Diploma -
Senator O'Connor College School
Toronto, ON06-2021
Skills
- Customer service excellence
- Effective communication
- Customer focus
- Strong work ethic
- Problem-solving skills
- Active listening
- Employee training
- Time management
- Document review
- Auto body repair
Languages
Armenian
Professional
Arabic
Limited
Certification
CPR Level C
Accomplishments
Deacon at St. Mary Armenian Apostolic Church
Timeline
Bodyman
Pro Color Collision
04.2026 - Current
Tactical Security Guard
Iconic Security
10.2025 - 05.2026
Contact centre agent and Mortgage Officer
Hometrust Mortage Company
09.2022 - 08.2025
Car salesman
Downtown Hyundai (DAG)
11.2021 - 09.2022
High School Diploma -
Senator O'Connor College School