Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nourhane Boukir

Greater Sudbury,ON

Summary

Proven track record in enhancing guest satisfaction and team productivity at Atlantis Hôtel, leveraging exceptional communication skills and housekeeping expertise. Spearheaded quality assurance initiatives, resulting in improved operational efficiency. Skilled in guest relations and team management, consistently exceeding performance standards.

Overview

2
2
years of professional experience

Work History

Housekeeper

W Marriott Hôtel
Montreal, QC
09.2023 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Housekeeper Supervisor

Atlantis Hôtel
Akbou , Algeria
05.2023 - 08.2023
  • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
  • Managed team productivity and workflow to exceed quality standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Optimized resource utilization by effectively scheduling staff shifts according to workload demands.

Receptionist

Atlantis Hôtel
Akbou , Algéria
07.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Master's Degree In Banking And Monetary Economics - Banking And Monetary Economics

University Abderrahmane-Mira De Béjaïa
Bejaia, Algeria
07.2023

License Economics, Business And Management - Economics, Business And Management

University Abderrahmane-Mira
Bejaia , Algérie
07.2021

Bachlor Economics And Management - Economics And Management

High School Debih Chérif
Akbou , Algéria
07.2018

Skills

Teamwork

Housekeeping

Customer Service

Physically strong

Guest Relations

FLUENT IN LANGUAGE

Exceptional communicator

Quality Assurance

Languages

French
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual
Kabyle , amazigh
Native or Bilingual

Timeline

Housekeeper

W Marriott Hôtel
09.2023 - 08.2024

Housekeeper Supervisor

Atlantis Hôtel
05.2023 - 08.2023

Receptionist

Atlantis Hôtel
07.2022 - 09.2022

Master's Degree In Banking And Monetary Economics - Banking And Monetary Economics

University Abderrahmane-Mira De Béjaïa

License Economics, Business And Management - Economics, Business And Management

University Abderrahmane-Mira

Bachlor Economics And Management - Economics And Management

High School Debih Chérif
Nourhane Boukir