Nourhan Elsayed

* Provide comprehensive passenger assistance, including check-in, documentation verification, and visa compliance.

* Manage flight disruptions, cancellations, and passenger re-accommodation, ensuring smooth travel experiences.

* Support and coordinate flight operations, assisting crew and handling Super Elite and premium passengers.

* Deliver high-level service at the Maple Leaf Lounge, maintaining a comfortable and efficient environment.

* Oversee lobby operations, directing passenger flow and ensuring compliance with airline policies.

* Oversee front desk operations, ensuring smooth check-ins, and a welcoming environment for guests.

* Handle customer inquiries, complaints, and special requests professionally.

* Train and supervise reception staff to maintain high service standards.

* Supervise bar operations, ensuring efficient service and quality beverage preparation.

* Ensure compliance with health, safety, and liquor regulations.

* Managed appointment scheduling, ensuring efficient booking and smooth daily operations.

* Greeted and assisted clients upon arrival, providing a welcoming and professional experience.

* Handled customer inquiries, concerns, and service adjustments to ensure satisfaction.

* Coordinated with stylists and technicians to optimize appointment flow and minimize wait t