Nour Hamze
Ottawa
Summary
Highly Motivated Sales Associate with extensive customer service, and sales experience. To be an expert in my area of work, with a passion for challenge, innovation, and working with people and different communities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialist
Apple
04.2022 - Current
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Focused Virtual team and drove engagement on Apple priorities delivering sales results.
- Trained and influenced virtual teams with all things Apple.
- Ensured best in class merchandising standards were set and executed.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Self starter, highly motivated and executes all deliverables on time.
- Currently piloting a Sales Specialist program with one of Apple's largest partners, Costco, making history as the first Sales Specialist in Canada.
Auto Sales Representative
RevMotors
06.2022 - 11.2022
- Met customers on lot and in showroom to discuss available vehicles and options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
Waitress
CORA
09.2021 - 02.2022
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Sales Associate
Best Buy
11.2019 - 09.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with team members on learning about new innovative ways to present technology, and different products.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Presented professional image consistent with company's brand values.
Education
Bachelor of Laws Honours - Law
Carleton University
Ottawa, ON06.2024
Certificate Licence - Real Estate
Humber College
Toronto, ON08.2022
Skills
- Sales Presentation
- Interpersonal and Communication Skills
- Attention to Detail
- Administrative
- People skills
- Leadership experience
- Time Management
- Positive Attitude and Outgoing
Refrencess
Available Upon Request
Certification
Valid Smart Serve
Timeline
Auto Sales Representative
RevMotors
06.2022 - 11.2022
Specialist
Apple
04.2022 - Current
Waitress
CORA
09.2021 - 02.2022
Sales Associate
Best Buy
11.2019 - 09.2021
Bachelor of Laws Honours - Law
Carleton University
Certificate Licence - Real Estate
Humber College
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