Nour El Houda Mahfoudh
Ottawa,ON
Summary
Dynamic and results-driven Bilingual Sales Representative with fluent French and English proficiency with over11 years of experience in the hospitality industry. Proven track record of successfully managing and coordinating a wide range of events, from intimate gatherings to large-scale corporate functions. Adept at building and maintaining strong client relationships, understanding client needs, and delivering tailored catering solutions that exceed expectations. Skilled in sales strategy development, contract negotiation, and project management, with a keen eye for detail and a commitment to excellence. Exceptional communication and organizational skills, with the ability to thrive in fast-paced environments and ensure seamless event execution. Dedicated to providing outstanding customer service and driving business growth through innovative and effective sales techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Events Coordinator
Bytown Catering
02.2023 - Current
- Spearheaded the creation of promotional materials showcasing the company''s event offerings to prospective clients.
- Managed complex events, ensuring seamless execution and positive customer experiences.
- Streamlined communication between clients, team members, and vendors for efficient event planning.
- Negotiated contracts with clients, securing favorable terms for both parties involved.
- Exceeded sales targets by cultivating a strong network of potential clients and referrals.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Outlet Manager
Bytown catering
08.2022 - 02.2023
- Managing a catering outlet and supervising huge events such as outdoor events, weddings, provisioning food trucks for festivals
- Managing a full team of professionals according to customer requirements from hiring and training the personnel to delivering the events and make a revenue assessment compared to the events revenue expectations.
Cook
Bytown Catering
08.2021 - 08.2022
Outlet Manager
Eric Kayser
07.2020 - 07.2021
Guest relations
Hôtel Kuramathi Island Resort
04.2018 - 07.2020
Guest Relations
Hôtel Paradise Island Resort & Spa
01.2017 - 03.2018
Founder
projet « Rose Salée »
10.2016 - 08.2017
- Catering
Pastry chef
Hôtel Leading La Badira Hammamet
08.2016 - 08.2017
Pastry chef training
Hôtel Leading La Badira Hammamet
04.2016 - 12.2016
Finance training
Hôtel Dar El Marsa
01.2015 - 08.2015
Cook training
Société (STER) La Marsa
04.2015 - 03.2015
Cook training
Société Nouvelle Multi services
03.2015 - 01.2015
Pastry chef training
Hôtel Hasdrubal Thalassa & Spa Hammamet
06.2014 - 08.2014
Education
Advanced Technician diploma in catering -
Office National Du Tourisme Tunisien
06.2016
Bachelor of Science - Experimental Science
Tunisian High School
Tunisia07.2012
Skills
- Leadership, Flexibility and Adaptability
- Inventory management
- Ability to work under pressure and multi tasking
- Organize, direct and evaluate food and beverage service
- Recruitment and training of staff
- Shift scheduling
- Performance management: monitor staff performance and provide feedback
- Purchase and control of inventory
- Monitor revenues and expenses
- Ensure practice of heath and safety regulations
- Negotiate supplier arrangements for food and beverage products
- Negotiate with clients for use of facilities for catering, parties, banquets and events
- Effective negotiation
- Venue Selection
- Multitasking Abilities
- Strategic Planning
Certification
Smart serve certification, 2023, 2027
Food Safety certification, 2023
Languages
English
Fluent
French
Fluent
Arabic
Fluent
Timeline
Sales and Events Coordinator
Bytown Catering
02.2023 - Current
Outlet Manager
Bytown catering
08.2022 - 02.2023
Cook
Bytown Catering
08.2021 - 08.2022
Outlet Manager
Eric Kayser
07.2020 - 07.2021
Guest relations
Hôtel Kuramathi Island Resort
04.2018 - 07.2020
Guest Relations
Hôtel Paradise Island Resort & Spa
01.2017 - 03.2018
Founder
projet « Rose Salée »
10.2016 - 08.2017
Pastry chef
Hôtel Leading La Badira Hammamet
08.2016 - 08.2017
Pastry chef training
Hôtel Leading La Badira Hammamet
04.2016 - 12.2016
Cook training
Société (STER) La Marsa
04.2015 - 03.2015
Cook training
Société Nouvelle Multi services
03.2015 - 01.2015
Finance training
Hôtel Dar El Marsa
01.2015 - 08.2015
Pastry chef training
Hôtel Hasdrubal Thalassa & Spa Hammamet
06.2014 - 08.2014
Advanced Technician diploma in catering -
Office National Du Tourisme Tunisien
Bachelor of Science - Experimental Science
Tunisian High School
Smart serve certification, 2023, 2027
Food Safety certification, 2023
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