Zoryna Akimova
Mississauga,ON
Summary
Dedicated with experience in customer service, cleaning, with the ability to resolve issues efficiently while maintaining high standards. Strong time management and problem-solving skills, complemented by a commitment to delivering exceptional service and ensuring client satisfaction.
Overview
4
4
years of professional experience
Work History
Cleaner
Made with pride
07.2025 - 11.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
Customer Service Representative
H&M Retail
Zaporizhzhia Ukraine
04.2022 - 03.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered excellent customer service in-store and by phone
- resolved customer issues professionally and efficiently
- processed payments, returns, and exchanges accurately
- supported team member with daily tasks
Jewelry Sales Associate
Zolotiyvik
Zaporizhzhia
08.2021 - 02.2022
- Assisted costumers in selecting jewellery pieces , gold, silver, and diamond
- handled sales transactions, cash
- maintain product displays and followed security procedures
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Built personal clientele list by providing exceptional service, securing repeat business and referrals.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
Education
Bachelor Of Science (BS) - Managerial Economics
Zaporizhzhia National University
Zaporizhzhia, Ukraine07-2020
Skills
- Cleaning and sanitizing
- Time management
- Sweeping and mopping
- Interior and exterior cleaning
- Customer service experience
- Teamwork and collaboration
- Problem-solving skills
- Cash handling
- Multi-tasking strength
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Bulgarian
Professional
Timeline
Cleaner
Made with pride
07.2025 - 11.2025
Customer Service Representative
H&M Retail
04.2022 - 03.2023
Jewelry Sales Associate
Zolotiyvik
08.2021 - 02.2022
Bachelor Of Science (BS) - Managerial Economics
Zaporizhzhia National University