Nourdine Kaissi
Saint-Laurent,Québec
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
5
5
Certifications
1
1
Master Degree in IT
1
1
Bachelor Degree in IT
Work History
Technical Support Engineer/Software Developer
Softel Communications Inc.
Montreal, QC
03.2017 - Current
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Solarwinds (NPM/SAM/DPA) installation, configuration and administration
- Azure OMS (Azure Monitor) Management
- Nice CXOne: IVR Development, integration, Contact Flows, ACD, Contact Center
- Supporting Customers on eGain/Verint systems
- Windows servers 2012/2016/2019 MSFT Critical Security patching
- Administration of SQL Servers 2014/2016 and Azure SQL Databases
- TSQL Scripting: Stored Procedures, Function, triggers …
- Management of System Center Operation Manager (SCOM)
SQL Server DBA
OS4techno
Montreal, Quebec
03.2015 - 03.2017
- SQL Server 2012/2014 Weekly and Monthly Maintenance Installation and Configuration of SQL Server 2012/2014 and SQL Server 2016
- Performing Daily Sql Servers databases sanity health checks
- Reports Development Using SSRS (SQL Server Reporting Services)
- Monitored and optimized database performance using indexes, stored procedures, triggers, and other techniques.
- Created tables, views, functions, stored procedures and other database objects.
- Performed daily maintenance tasks such as backups, restores....
- Troubleshot complex SQL queries to identify problems or potential improvements in performance.
Technical Consultant
CCA International
Casablanca, Morocco
04.2014 - 01.2015
- Completing projects by coordinating resources and timetables with Managers and the IT Team
- SQL Server 2008 Database Administration and Maintenance Technical users supports level 1 & 2 for more than 400 users Active Directory management (Users Management, DNS, GPO, DHCP) ESXi VmWare Virtual Servers Management Using vSphere 5 Installation & configuration Windows & Linux Servers (Ubuntu, CentOs) Backup tools management VOIP technical Environment Management.( Asterisk, Hermès VocalCom, Nixxis)
Project Manager / Administrator
ORIFLAME
Casablanca, Morocco
04.2009 - 03.2014
- Network responsible for system configuration, communications, and installation of hardware, operating systems, and software applications
- SQL Server 2008 Administration Report Development Using SSRS Managing Windows servers 2003, 2008 R2 Making sure that IT systems are properly updated and maintained on a regular basis
- End to end management of the Oriflame Morocco Information system migration project
- Point of contact for clients, projects, and Production escalation
- Driving, developing, managing and maintaining the major incident process and associated procedures
- Ensuring that all the IT team follows the incident management process for every incident
- Leveraging Change management best practices and process frameworks, such as ITIL, to contribute to continual process improvement
- Developing standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end users
IT Responsible/Administrator
Online Transaction Technologies (OTT), GTECH
Casablanca, Morocco
09.2006 - 04.2009
- Administration and maintenance of the company's infrastructure ( LAN/WAN: Routeurs, Firewall et Switches / Servers / Active Directory / Oracle 10g/ OS : Linux/Windows/ Open VMS)
- SQL Server 2005 Administration and Report Development using SSRS Deploying and troubleshooting DHCP Server, DNS Server, File and Printing Server, Web based application Server
- Meeting with managers to discuss system requirements, specifications, costs and timelines
- Maintaining current and accurate inventory of technology hardware, software and resources
- Monitoring network performance and troubleshooting problem areas as needed to identify and remedy network performance bottlenecks
- Performing server, Security audits and system Backups and Recovery.
Computer Operations Supervisor
Online Transaction Technologies (OTT), GTECH
Casablanca, Morocco
01.2000 - 09.2006
- Developing and implementing policies and procedures for data processing and computer systems operation
- Providing Team Leadership and being responsible for supervising the daily work assignments of a team of ten people, managing workload and project distribution and conducting performance reviews
- Directing and coordinating activities of workers engaged in computer operations
- Reviewing daily logs and reports to detect recurring slowdowns or errors, using computer terminal
- Managing Operations projects from initiation to closure
- Being responsible for the security of servers and facilities in which they reside
- Being responsible for the implementation and follow-through of the companies Disaster and recovery Plan
- Testing products and processes to establish functionality and effectiveness
Education
DESS (French Master Degree) - Multimedia, databases and systems integration
Université De Nice Sophia Antipolis
07.2002
Bachelor of Computer Science -
Ecole Marocaine Des Sciences De L’ingénieur
06.1998
Baccalaureate in Mathematics -
Lycée Ibn Zaidoun, Casablanca
06.1992
Skills
- Problem Solving
- Decision-Making
- Organization and Time Management
Certification
- Administering Microsoft SQL Server 2012/2014 Databases (70-462)
- Querying Microsoft SQL Server 2012/2014 (70-461)
- EGain Analytics Support Technician
- Nice InContact Certified Implementation Partner Core ACD/IVR Development
- Microsoft Azure Administrator (az-103) MCSA
Languages
Fluently bilingual: English & French
Languages
English
Full Professional
French
Full Professional
Timeline
Technical Support Engineer/Software Developer
Softel Communications Inc.
03.2017 - Current
SQL Server DBA
OS4techno
03.2015 - 03.2017
Technical Consultant
CCA International
04.2014 - 01.2015
Project Manager / Administrator
ORIFLAME
04.2009 - 03.2014
IT Responsible/Administrator
Online Transaction Technologies (OTT), GTECH
09.2006 - 04.2009
Computer Operations Supervisor
Online Transaction Technologies (OTT), GTECH
01.2000 - 09.2006
DESS (French Master Degree) - Multimedia, databases and systems integration
Université De Nice Sophia Antipolis
Bachelor of Computer Science -
Ecole Marocaine Des Sciences De L’ingénieur
Baccalaureate in Mathematics -
Lycée Ibn Zaidoun, Casablanca
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