Noura Ouattara
Sainte-Marthe-sur-le-lac,QC
Summary
Professional with more than 7 years of experience in customer service, I have a solid mastery of communication and customer relationship management techniques. Recognized for my speed, my sense of organization and my ability to manage stressful situations, I want to use my skills as an assistant, a receptionist or in the field of marketing. Motivated to join a dynamic team, I am ready to contribute to the commercial success of your establishment, whether teleworking or in person.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical-administrative Assistant
Podiatric Clinic Feet Health
Laval, QC
11.2022 - 11.2023
- Processing phone calls, taking messages, transferring calls and responding to customer requests.
- Digitization and archiving of files and documents according to established procedures.
- Close collaboration with doctors, nurses and other health professionals.
- Receipt of exam results, classification in the corresponding files, recall of laboratories in case of delay.
- Cleaning and sterilization of medical equipment.
Sales Consultant
New Look
Saint-Eustache, Québec
08.2021 - 09.2023
- Listens to the needs and desires of customers to identify and recommend optimal products.
- Collaboration with the marketing team to develop effective promotional strategies.
- Perfect knowledge of the products and services offered for sale.
Shift Manager
Mcdonald's
Sainte-Marthe-sur-le-lac, Québec
04.2017 - 08.2021
- Administrative management of personnel: management of schedules, supervision of scheduling, assignment of tasks.
- Training of new hires: work procedures, use of equipment.
- Opening and closing operations of the restaurant carried out in accordance with established safety standards.
Server/Waitress and Barmaid
Sterling Steakhouse
Laval, Québec
09.2024 - Current
- Room service, distribution of dishes to customers ensuring the fluidity of service.
- Preparation of hot or cold drinks (coffees, refreshments, alcohol, cocktails, draft beers).
- Setting up the room and setting up the tables according to the presentation instructions.
Coach/Referee
Soccer Laurentides
Laurentides
03.2015 - Current
- Organization and planning of training sessions for teams of different levels.
- Development and monitoring of sports programs adapted to the needs and objectives of athletes.
Education
Major - Criminology
Université de Montréal
Montréal04.2025
Certificate - Law
Université de Montréal
Montréal, Québec12.2024
D.E.C Human Sciences - Individual And Rights
Collège Jean-de Brébeuf
Montréal, Québec04.2022
Skills
- Effective communication
- Team spirit
- Time management
- Sense of detail
- Resilience to stress
- Speed of execution
- Customer reception
- Autonomy
Languages
French
Native or Bilingual
English
Native or Bilingual
Additional Information
- Travel: Europe, Africa, America
- Soccer: active member of a club for 17 years
Certification
- Family law internship - Juripop January 2022 - May 2022, Montreal
- Pleading competition - Juripop April 2022, Montreal
Timeline
Server/Waitress and Barmaid
Sterling Steakhouse
09.2024 - Current
Medical-administrative Assistant
Podiatric Clinic Feet Health
11.2022 - 11.2023
Sales Consultant
New Look
08.2021 - 09.2023
Shift Manager
Mcdonald's
04.2017 - 08.2021
Coach/Referee
Soccer Laurentides
03.2015 - Current
Major - Criminology
Université de Montréal
Certificate - Law
Université de Montréal
D.E.C Human Sciences - Individual And Rights
Collège Jean-de Brébeuf