Noura Alqubaisi
Woodland Hills
Summary
- Built long-term relationships with customers by providing personalized service and support.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
Encino
06.2024 - Current
- Assisted customers with account inquiries and transactions.
- Educated clients on banking products and services.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Collaborated with team members to route clients to small business, lending, or investments.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Developed promotional strategies to attract new customers to the bank's products and services.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Maintained cash drawer and balanced at the end of each shift.
- Processed customer transactions accurately and efficiently.
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, CA06-2023
Bachelor of Arts - 3D Animation & VFX
New York Film Academy
Burbank, CA05-2021
Skills
- Customer relationship management
- Financial product knowledge
- Transaction processing
- Portfolio analysis
- Risk assessment
- Conflict resolution
- Fluent in Adobe Suite Programs
Certification
- Harvard Certification Cybersecurity
Accomplishments
- Minor in Forensic Musicology at UCLA
- Positive recognition for most amount of perfect client surveys
- Rewarded for recognition from manager for creating solutions and client de-escalation tactics
Affiliations
- Monetizing and managing social media accounts to researched audience demographics
- Streaming and building community on Twitch
- Professional song-writing plus mixing and mastering on FL Studio
- Studying latest trends on Tiktok, YouTube, and Instagram to stay up to date for methods to draw in audiences
Timeline
Relationship Banker
Bank of America
06.2024 - Current
Bachelor of Arts - Sociology
University of California, Los Angeles
Bachelor of Arts - 3D Animation & VFX
New York Film Academy