Nour Wahab
Ottawa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Hello Upholstery Design
06.2021 - 03.2025
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
Customer Service Representative
First Aid 4U
06.2018 - 09.2020
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
Customer Service Specialist
Discount Car & Truck Rentals
08.2016 - 05.2018
- Specialized in managing customer inquiries and resolving issues to enhance the rental experience.
- Proficient in processing reservations, conducting transactions, and providing detailed vehicle information while upholding the highest service standards.
- Demonstrated ability to address customer concerns effectively and foster strong relationships, contributing to overall customer satisfaction and loyalty.
- Strong problem-solving skills and a commitment to delivering exceptional service in a dynamic environment.
Education
Diploma - Early Childhood Education
Algonquin College
Ottawa, ON05.2015
Certificate - Office Administration
Algonquin College
Ottawa, ON06.2022
Skills
- Bookkeeping
- Microsoft Office
- Google Suite
- Calender Management
- Organization
- Data Entry
- Time Management
- Telephone Etiquette
- Filing
- Customer Service
Languages
Arabic - Native
English - Native
French - Beginner
Timeline
Executive Assistant
Hello Upholstery Design
06.2021 - 03.2025
Customer Service Representative
First Aid 4U
06.2018 - 09.2020
Customer Service Specialist
Discount Car & Truck Rentals
08.2016 - 05.2018
Diploma - Early Childhood Education
Algonquin College
Certificate - Office Administration
Algonquin College
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