Nour Saleh
Toronto,ON
Summary
Encouraging creative and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Server
Eataly
Toronto, ON
11.2022 - 01.2023
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Educated customers on promotions to enhance sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Skilled using cash register including processing sales discounts and refunds.
- Folded and arranged merchandise in attractive displays to drive sales.
- Answered customer questions regarding merchandise and pricing.
Assistant Manager
Ghamlouche Jewlery
Beirut, Lebanon
04.2020 - 06.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Answered constant flow of customer calls with up to calls in queue per minute.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Creative and Digital Strategist
Priceline Pharmacy
Victoria, Australia
01.2020 - 08.2020
- Worked to support the staff at the Pharmacy by using all digital tools to brainstorm and explore creative ideas and new ways to display
- Developed a digital strategy that focuses on using technology to improve business performance, whether that means adding new products or reimagining current processes.
- Worked to conceptualize new campaigns and bring these campaigns to life.
- Developed projects from conceptualization, and copywriting to design and execution
using essential design software growing our social media reach. - Engaged with our customers to ensure high satisfaction rates and pleasant experiences
at our store.
Education
Post-Graduate Certificate - Advertising - Creative And Digital Strategy
Centennial College
Toronto, ON11.2022
Bachelor's Degree - Advertising
Antonine University
Beirut, Lebanon06.2021
Skills
- Progress reporting
- Group and individual instruction
- Customer Relations
- Customer Consulting
- Sales expertise
- International support
- Complaint resolution
- Report preparation
- Good listening skills
- Multi-line phone talent
- Multi-tasking ability
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Server
Eataly
11.2022 - 01.2023
Assistant Manager
Ghamlouche Jewlery
04.2020 - 06.2021
Creative and Digital Strategist
Priceline Pharmacy
01.2020 - 08.2020
Post-Graduate Certificate - Advertising - Creative And Digital Strategy
Centennial College
Bachelor's Degree - Advertising
Antonine University
Similar Profiles
VARUN MISRAVARUN MISRA
Wine Associate at EatalyWine Associate at Eataly
Cristofer CruzCristofer Cruz
Retail Sales Associate Cashier at EatalyRetail Sales Associate Cashier at Eataly
Andrea LeonAndrea Leon
Overnight Baker at EatalyOvernight Baker at Eataly