Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nour Saffaf

Toronto,Canada

Summary

Aspiring student with a passion for politics and law. As a seasoned franchise supervisor, I have extensive experience in overseeing operations, tracking and managing revenue and funds, and creating strategies to drive franchise success. Also known for cultivating healthy relationships with franchisees, and fostering a welcoming presence at the store through consistently positive customer service. I also enhanced my decision-making and conflict resolution skills by officiating soccer games at McMaster University.

Overview

6
6
years of professional experience

Work History

Game-day Referee

McMaster University
Hamilton, ON
09.2024 - Current
  • Officiated games and matches, following sports programs' rules and regulations.
  • Kept accurate records of game results and statistics.
  • Conferred with other sporting officials and coaches to provide information, coordinate activities, and discuss problems.
  • Inspected sporting equipment or examined participants to verify compliance with event and safety regulations.

Franchise Supervisor

The Burger's Priest
Toronto, Canada
05.2020 - 09.2023
  • Completed thorough opening, closing, and shift-change functions to maintain daily operational standards.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets, and measuring results.
  • Developed systems to track inventory levels at each location, ensuring optimal stock levels are maintained.

Administrative Assistant

Al-Houda School
01.2019 - 01.2021
  • Assisted with planning special events by arranging catering services, securing venues, and ordering promotional materials.
  • Professionally greeted visitors, responded to inquiries, and directed them to the appropriate personnel.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents; maintained the front desk and reception area in a neat and organized fashion.

Education

Honours Bachelor of Arts - Political Sciences

McMaster University
Hamilton, ON
04.2027

Skills

  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Interpersonal skills
  • Customer service
  • Research analysis
  • Data entry documentation
  • Operations management
  • Budgeting and cost control

Languages

Arabic
Full Professional
English
Native/ Bilingual

Timeline

Game-day Referee

McMaster University
09.2024 - Current

Franchise Supervisor

The Burger's Priest
05.2020 - 09.2023

Administrative Assistant

Al-Houda School
01.2019 - 01.2021

Honours Bachelor of Arts - Political Sciences

McMaster University

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Nour Saffaf