Nour Rabata

• Established procedures and quality standards.
• Kept records of quality reports and statistical reviews.
• Created, edited, and updated project manuals and technical documentation used by the entire QA team.
• Researched issues and implemented quality assurance plans to correct problems.

• Managed the company’s Enterprise Resource Planning (ERP) system to update, track, and analyze the company's financial, operational, and reporting activities.

• Issued insurance policies to clients as per their requirements in coordination with the insurance companies.

• Carried out administrative-related work including documentation, filing, and follow-ups with internal and external stakeholders.

• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Gathered and organized data to analyze current industry trends.
• Analyzed and tracked data to prepare forecasts and identify trends.
• Maintained or updated business intelligence tools, databases, or dashboards.
• Collected business intelligence data from industry reports, public information or purchased sources.

• Tracked and analyzed weekly sales reports, implemented corrective action plans, and streamlined sales operations.
• Met with local businesses and community organizations to develop leads and generate business.
• Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.