Nour Ismail
MILTON,ON
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
23
23
years of professional experience
Work History
Pricing Manager-Head Office
Carrefour
DUBAI, UAE
02.2017 - 05.2024
- Develop/review strategies, policies, procedures, and processes of Pricing, manage pricing procedure, enhance processes and improve efficiency to ensure timely response to market conditions
- Doing simulations to estimate the impact of recommended changes of strategies or polices in volume and values by using advance pricing optimization tools
- Determine the feasibility and the optimal pricing for new products, thus working closely with the sourcing team
- Monitor pricing to ensure the objectives are achieved, analyze the financial impact of price approach in view of overall history and take corrective measures
- Ensure proper price positioning of Private labels (chaining and cloning)
- Define the "Mass Margin" and the margin by Family/Sub Family taking into consideration category role to ensure high profitability by remaining competitive
- Set appropriate control mechanism to ensure budget compliance and take corrective measures when necessary
- Respect the procedures in accordance with the DOA
- Propose and take necessary measures towards continuous reduction of the operational costs
- Analysis and in-depth look at pricing data coming from surveys with a unique perspective of consolidation of different format
- Analyze the country monthly result for each department by pricing basket
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored local personnel on best practices and protocols to maximize productivity.
Commercial Department Head
Carrefour
DUBAI, UAE
05.2011 - 01.2017
- Ensure implementation of HO plans in line with the department strategies and procedures in collaboration with the Head Office and Corporate Office
- Apply qualitative and quantitative analysis to measure and evaluate commercial performance and provide recommendations to increase profitability and sales turnover
- Maximize sales and profitability by controlling costs within the budgetary guidelines
- Identify internal and external opportunities for the department to enhance and optimize commercial performance
- Initiate and ensure application of comparative studies between sections that can contribute to the efficiency of the commercial performance
- Guarantee the application of the commercial policy agreed for the department and ensure a coherent price structure according to the strategy
- Review and analyze stock and sales reports and implement corrective action to be taken if necessary
- Collaborate regularly with the Merchandising teams to ensure attractive and convenient aisle display for customers
- Coordinate regularly with section managers to ensure effective stock management (stock value, out of stock, orders and timely merchandise deliveries)
- Audit merchandise plans/layouts and ensure effective implementation as per the required guidelines
- Implement strategy to ensure lowest waste and shrinkage ratio
- Oversee the enhancement of hygiene standards and the department safety and security
- Supervise the ongoing service and maintenance of the department assets
- Lead and guide the team to drive and enhance customer service and facilitate customers' requirements as per the required standards
- Lead the services functions to ensure that the department receives appropriate and efficient support services to run the day-to-day operations
- Ensure that the department is in compliance with the operating and customer service standards
- Ensure that the department is in compliance with the Retail's health, safety and hygiene standards
- Ensure the delivery of financial results - annual turnover, net profit, margin, transactions made
- Waste management and shrinkage loss
- Ensure Inventory and merchandise quality and availability
- Ensure a high level of Customer satisfaction
- Ensure a high level of hygiene in the department
- Ensure a High Level of safety and security
- Human capital development - training, coaching, etc
Central Cashier Office Department Head
Carrefour
DUBAI, UAE
10.2005 - 05.2011
- Participate with the management team to implement the store's strategic plan
- Ensure the security procedures are implemented
- Review the customer information collected at the cash register when required for internal analysis purposes and submit it to the requesting department
- Oversee timely and accurate transition of cash from the store to the bank and manage all related procedures
- Monitor and ensure compliance with CCO policies and procedures
- Monitor compliance with Key Insurance Policy
- Implement control systems to avoid fraud and ensure the reporting of any incident, suspicion or misconduct to the concerned party
- Guarantee strict control and proper record of all corrections, cancellations and price changes Oversee the implementation of monthly inventory checks of trolleys and baskets, and ensure reports are forwarded to Finance Department
- Develop and implement processes to ensure accuracy of prices and barcodes
- Oversee the reports generated through the CCO
- Support Store Manager to measure customers' satisfaction and maintain a professional image of the CCO team in delivering High quality services to our customers
- Monitor and ensure the quality of services offered to customers meets the set standards of MAF Retail
- Provide customer service resolutions when required
- Monitor the performance of the team at cash counters and provide solutions to increase productivity
Central Cashier Office Assistant Manager
Carrefour
DUBAI, UAE
02.2001 - 10.2005
Education
Bachelor of Science - Commerce, Accounting And Related Services
Alexandria University
Skills
- Leadership
- Effective Communication
- Corporate Communications
- Pricing Analysis
- Margin Analysis
- Stakeholder Management
- Pricing software proficiency
- Time Management
- Strategic Planning
- Creative and Innovative
- Data Management
Timeline
Pricing Manager-Head Office
Carrefour
02.2017 - 05.2024
Commercial Department Head
Carrefour
05.2011 - 01.2017
Central Cashier Office Department Head
Carrefour
10.2005 - 05.2011
Central Cashier Office Assistant Manager
Carrefour
02.2001 - 10.2005
Bachelor of Science - Commerce, Accounting And Related Services
Alexandria University
Similar Profiles
Cordy Gontran Anderson MATASSACordy Gontran Anderson MATASSA
Equipier logistique at CarrefourEquipier logistique at Carrefour
Mathéo CILLYMathéo CILLY
Employée polyvalent at CARREFOUREmployée polyvalent at CARREFOUR
Suzane MarchiniSuzane Marchini
Senior Strategic Buyer at CarrefourSenior Strategic Buyer at Carrefour