Nour Ibrahim
Calgary
Summary
Highly passionate about my skills and ready to help to achieve the company goal. Organized and Proficient in using independent decision making skills. Responsible on keeping up my work. Good listening skills combined with an attentive and resolving customer issues. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MANAGER DIRECTOR
Nile Cafe And Resturant Ltd.
10.2022 - Current
- Developed and maintained relationships with customers and suppliers through account development
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Created customer support strategy to increase customer retention.
Sales Director
Adventura marketing
11.2023 - 02.2024
- Maintained an up-to-date knowledge of industry trends and competitor strategies
- Mentored sales team to use tools and techniques for best sales success
- Coached and trained sales staff on best practices to maximize sales
- Led, directed and motivated sales team to achieve corporate sales objectives.
Salesperson
Value village
08.2023 - 11.2023
- Communicated product features, advantages, and benefits to customers
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis
- Operated cash register and accurately processed payments, returns, and exchanges.
Front Desk Agent
ThrillerLands
05.2022 - 08.2023
- Greeted customers, helped locate merchandise and suggested suitable options
- Listened to customer needs and desires to identify and recommend optimal products
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Communicated with customers and team members to solve problems.
- Collected room deposits, fees, and payments.
STOREFRONT ASSOCIATE
Krazy Binz
05.2022 - 09.2022
- Greeted customers, helped locate merchandise and suggested suitable options
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Listened to customer needs and desires to identify and recommend optimal products
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Communicated with customers and team members to solve problems.
Child and Youth Worker
Private Care
06.2022 - 08.2022
- Provided key emotional support to special needs youth.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Provided support to social service clients in navigating available resources.
- Monitored and evaluated impact of social services on community.
MARKETING MANAGER
Gogo Mediterraean Restaurant
06.2020 - 07.2021
- Managed workflow between staff, coordinating documents, planning and creative material distribution
- Utilized market trends and target audience statistics to effectively and appropriately market products
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Team Leader
Egyptian Youth Club
02.2021 - 05.2021
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Education
Bachelor of Health And Physical Education - Sports And Recreation Management
Mount Royal University
04.2026
High School Diploma -
Robert Thirsk High School
05.2021
Skills
- Problem solving
- Organization and Management
- Corporate Communications
- Social media strategy
- Event Planning
- Customer Service
Languages
Arabic
English
Certification
- Certified Food and Health, Stanford Online - February 17th-2024
- Certified Introduction to Generative AI, Google cloud - February 19th-2023
Timeline
Sales Director
Adventura marketing
11.2023 - 02.2024
Salesperson
Value village
08.2023 - 11.2023
MANAGER DIRECTOR
Nile Cafe And Resturant Ltd.
10.2022 - Current
Child and Youth Worker
Private Care
06.2022 - 08.2022
Front Desk Agent
ThrillerLands
05.2022 - 08.2023
STOREFRONT ASSOCIATE
Krazy Binz
05.2022 - 09.2022
Team Leader
Egyptian Youth Club
02.2021 - 05.2021
MARKETING MANAGER
Gogo Mediterraean Restaurant
06.2020 - 07.2021
Bachelor of Health And Physical Education - Sports And Recreation Management
Mount Royal University
High School Diploma -
Robert Thirsk High School
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