Nour Garzozy
Calgary,AB
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Extremely fast learner who is always looking for opportunities to grow, excel, and learn.
- Detail oriented team player with strong communication and organizational skills and abilities
- Individual who is experienced in restaurant food safety, quality standards, and control.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Tim Horton's
04.2018 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained new employees on proper protocols and customer service standards.
- Worked extensively in hands-on food processing environment emphasizing food safety and quality control
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Education
BBA - Corporate Finance
University of Calgary
Calgary, AB04.2025
Skills
- Excellent collaborator with strong leadership and teamwork skills
- Highly attentive and efficient
- Extremely fast learner with ability to retain large amounts of information quickly
- Great verbal and written communication skills
- Excellent customer service
- Very reliable and responsible
- Patient with a positive attitude and is always willing to learn
- Actively pursues excellence and constant improvement
- Performs well under pressure in a fast paced busy environment
- Strong problem solving skills
- Strong knowledge of Microsoft Excel, and Microsoft Word
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Alberta Advanced Food Safety Certificate - 2020-2025
Timeline
Manager
Tim Horton's
04.2018 - Current
BBA - Corporate Finance
University of Calgary
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