Overview
Work History
Education
Skills
Websites
Projects
Timeline
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Nour El Osta

Montreal,QC

Overview

5
5
years of professional experience

Work History

Operations Support & Data Collection Analyst

Deck Software
Montreal, QC
03.2025 - 04.2025
  • Reconciled and validated utility data for billing accuracy and financial reporting.
  • Improved data integrity through QA and manual data extraction.
  • Prepared structured datasets for AI modeling, enhancing prediction accuracy.
  • Identified data anomalies, contributing to operational efficiency.

Banking Advisor

RBC
Montreal, QC
10.2024 - 12.2024
  • Provided bilingual support for over 50 customers daily, handling inquiries such as opening accounts, transferring funds (debits/credits), paying bills, and troubleshooting login issues or password resets.
  • Used the Frame platform to verify client identities and access account information, improving transaction efficiency.
  • Identified and addressed customer needs within a 60-second window, and ensured a resolution or escalation within 90 seconds, adhering to SLAs.
  • Maintained AML and CDD compliance, ensuring accuracy in customer data verification.
  • Assisted with fraud inquiries, ensuring proper documentation for audit purposes.
  • Promoted banking products and services tailored to clients' needs, such as offering student accounts (no fees) to students.
  • Effectively managed customer inquiries, escalating complex issues to the appropriate departments when needed.
  • Promoted banking solutions, driving customer retention, while adhering to financial regulations.

Administrative Assistan

Axsera Inc
Montreal, QC
04.2020 - 06.2021
  • Managed client invoicing and provided support to the finance team with bookkeeping.
  • Coordinated installation scheduling and logistics for field technicians.
  • Maintained vendor records, ensuring timely and accurate reporting.
  • Assisted HR with scheduling, onboarding, and policy updates.

Education

Bachelor of Arts - Economics

Concordia University
Montreal, QC
04-2024

Skills

  • Excel (Advanced): PivotTables, VLOOKUP, IF, Conditional Formatting
  • Tools: Frame (for customer identification), SAP (basic), QuickBooks (intro), Google Sheets, SQL, Python, R, SAS, PowerPoint
  • Languages: English (Fluent), French (Fluent), Arabic (Native), Spanish (Basic)
  • Soft Skills: Detail-oriented, Collaborative, Adaptable
  • Certificates: AML & KYC, SQL Basics, ISO 13485, CDD Compliance

Projects

Disposable Income vs Savings – https://github.com/nourosta324/Disposable-Income-vs-Savings.git
Technologies: R, Data Visualization, Hypothesis Testing

  • Used R to compare savings rates between Lebanon and Algeria using the gapminder dataset.
  • Conducted a t-test to assess if average life expectancy differed significantly between the two countries.
  • Visualized GDP per capita trends over time using ggplot2.
  • Applied statistical reasoning and clear visuals to support data-driven insights.

Shoe Sales Analysis – https://github.com/nourosta324/Shoe-Sales.git
Technologies: SAS, Data Cleaning, Visualization, Statistical Analysis

  • Cleaned and transformed retail data using SAS, focusing on key variables (Region, Sales, Stores).
  • Created summary tables and visualizations (bar charts, pie charts, regression plots) to highlight regional sales trends.
  • Conducted statistical analysis (correlation, log-linear regression) to demonstrate the relationship between store count and sales, supporting expansion decisions.
  • Delivered clear, reproducible code and visualizations for non-technical audiences.

 

Timeline

Operations Support & Data Collection Analyst

Deck Software
03.2025 - 04.2025

Banking Advisor

RBC
10.2024 - 12.2024

Administrative Assistan

Axsera Inc
04.2020 - 06.2021

Bachelor of Arts - Economics

Concordia University

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Nour El Osta