Nour Chargui
Toronto,ON
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Waitress
La Villa
06.2023 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Pharmacy Advisor and Preparer
La Grande Pharmacy
10.2022 - 09.2023
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
Commercial Saleswoman
La Caverne De Nour
06.2021 - 09.2021
- Drove team revenue totals by bringing in top sales numbers.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor of Commerce - Services Marketing
Ilac College
Toronto, ON10.2023
BTS - Commerce
Formavar
La Valette , France 06.2023
Skills
- Menu Recommendations
- Guest Relations Management
- Customer Service
- Super well organized
- Very motivating
- Public Speaking
- [Equipment] Operation
- Analytical and Critical Thinking
Languages
French
Native or Bilingual
Arabic
Limited Working
Spanish
Limited Working
Timeline
Waitress
La Villa
06.2023 - 09.2023
Pharmacy Advisor and Preparer
La Grande Pharmacy
10.2022 - 09.2023
Commercial Saleswoman
La Caverne De Nour
06.2021 - 09.2021
Bachelor of Commerce - Services Marketing
Ilac College
BTS - Commerce
Formavar
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